Lisa Pitcock
Summary
LISA TURNAGE PITCOCK
I have over 25 years of experience in IT business analysis, project management, and training. Recently as a Portfolio Execution Analyst at FedEx Services, I used my expertise in agile software development, process improvement, and technical specifications to deliver high-quality IT solutions. As a certified Scrum Master, I facilitated collaboration, communication, and coordination among cross-functional teams and stakeholders, ensuring the timely and successful completion of projects that met the business requirements and objectives. As a Scrum Master and Businesses Analyst with a software development company, I worked with front end users in the development of employee tools and customer focused software.
My professional background includes working with various industries, such as aviation maintenance, Aircraft configuration, B2B relations, consumer, commercial, mortgage lending, manufacturing, distribution, and marketing. I have extensive experience in designing, developing, deploying, testing, training, and supporting integrated systems and applications that interface with host mainframes and web-based systems. I have also managed and led integration with aviation, manufacturing, financial and other software, and provided customer support and training on the provided solutions. My goal is to leverage my skills and knowledge to create value for my clients and organization, and to continuously learn and grow in my field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Execution Analyst
FedEx
11.2022 - 11.2023
- Portfolio Execution Office
- Managed Portfolio Demand by working closely with the PRT (Portfolio Review Team) to provide visibility and communicate priorities between the Portfolio Execution Leadership team and the ARTs (Agile Release Train)
- Analysis of Portfolio data -cost to value, value realization, cost allocation, capacity management
- Assimilated Portfolio data and report to PEL (Portfolio Execution Leadership) and SPC (Strategic Portfolio Committee)
- Capacity allocation for planning and decision-making
- Coordinated new demand intake
- Facilitated value realization sequencing decisions for prioritization.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Senior Business Consultant
Ramco Aviation Aerospace and Defense
08.2021 - 11.2022
- DOD contract assignment with Security Clearance for Ramco's MRO software on: General Atomics Unmanned Drones, Darken International Pilot F-Series Fighter Planes
- Provided Customer Support and Training on Ramco solutions for personal and handheld devices
- Provided Implementation and Support for ITAR / EAR / DCMA / DCA / DLA Compliance
- Supported Project Management and Customers through each phase to achieve Go Live of Ramco Aviation Software
- Responsible for document specifications, user manuals, procedures, and other relevant information
- Performed new system and release testing, implementation, and post-implementation reviews
- Worked with application support and development teams to fix software bugs and escalate issues
- Worked closely with business leads as well as technical teams for development, testing, and architecture while delivering the changes needed by the business
- Trained users on functionality of new systems and enhancements in releases of existing systems
- SQL proficient for Ramco system database.
- Improved client satisfaction by analyzing business processes and implementing customized solutions.
- Streamlined operational efficiency through the development of strategic plans and identification of opportunities for growth.
Scrum Master Senior Professional Business Analyst
Corelogic
01.2019 - 08.2021
- SCRUM MASTER for multiple teams and across multiple departments
- The CMS.NET
- Development teams include Features, Project, and Support teams
- Liaison between IT, Product Owners, and Business Leaders
- Weekly Sprint Health Checks, Backlog Refinement Sessions, PBI Research and Analysis, Analysis of Team Metrics
- Biweekly Sprint Reviews, Sprint Plannings, Sprint Retros
- Conducted Sprint PBI analysis across teams and Business Leaders, Sprint Management and Release Notes
- Worked collaboratively with Product Owners, DEV, BA & QA team members to iteratively construct software solutions using Agile methodology
- Ensured that any new software integrations meet functional end user requirements, compliance and interface specification and the supported documentation maintained
- Elicited business requirements and translate into functional requirements documentation for Developers and QA/Testing teams
- Lead and participate in testing and utilizing test results to discover and aid in resolution of defects, bugs, errors, configuration issues and Production Releases.
- Employed Information Technology system development standards, procedures, and guidelines.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Business Process Management Analyst
Milwaukee Tool
01.2018 - 01.2019
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
- Evaluated customer needs and feedback to drive product and service improvements.
IT Senior Business Analyst
Delta Airlines
01.2013 - 01.2018
- Assisted Endeavor with the migration of AC out of RAMCO system into PMI maintenance system
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Streamlined project management processes for improved efficiency and timely product delivery.
- IT support for user access and system issues
- Assisted with migration of new AC and Express Jet AC into PMI system to include discrepancies, flight info and part for Delta supporting Endeavor Airline Maintenance, Engineering, Records, Flight Operations
- Established new roles and assisted with migration of users from Windows XP environment to Win7
- Responsibilities included:
- Defined role requirements for the business (apps-mandatory & optional, user interface, hardware requirements configuration/functionality requirements)
- SSGM- Self Service Group Management- managed groups in Active Directory
- RADIA-HP RADIA Client Automation
- SCCM-Microsoft- System Center Configuration Manager
- Evaluated and approved all changes to a role (optional, mandatory apps, hardware etc.)
- Served as a central interface into the portfolio for the Client Management teams
- Provided test scripts for role regression testing
- Provided user training (on Portfolio specific apps and Role configurations)
- Provided documentation for target audiences including Help Desk, Field Ops, end users, ODS
- Certified all monthly Microsoft patches on workstation roles
- Certified all other vendor security-related patches
- Provided support for troubleshooting any role-related issues
- Developed major applications systems requirements, testing and controls and provide support of application enhancements
- Created systems plans matched to business requirements and build performance measurement of value creation
- Lead the requirements gathering and configuration establishment of licensed, vendor packaged business software systems
- Supported, maintained and/or administered implemented business system solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Primary support for RAMCO database
- Developed major applications systems requirements, testing and controls and provided support of application enhancements
- Lead determination of key information and analysis requirements and built supporting information and decision support systems
- Created systems plans matched to business requirements and built performance measurement of value creation
- Lead the requirements gathering and configuration establishment of licensed, vendor packaged business software systems
- Supported, maintain and/or administered implemented business system solutions.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Planned and implemented upgrades to system hardware and software.
- Developed and documented network policies, procedures and standards.
IT Systems Business Analyst III
Endeavor Airlines
01.2006 - 01.2013
- Responsible for Maintenance /Materials application
- Hands on Data Modeling and Process Modeling experience for Data Conversion from existing CMS mainframe system to a web-based Windows application
- Worked with end users and SME's to define Process flow for “As is” and “To Be” processes
- Worked with an assigned IT Project Manager and served as a liaison between Information technology and the assigned corporate entity
- Primary support for RAMCO database
- Developed major applications systems requirements, testing and controls and provided support of application enhancements
- Lead determination of key information and analysis requirements and built supporting information and decision support systems
- Created systems plans matched to business requirements and built performance measurement of value creation
- Lead the requirements gathering and configuration establishment of licensed, vendor packaged business software systems
- Supported, maintain and/or administered implemented business system solutions.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Planned and implemented upgrades to system hardware and software.
- Developed and documented network policies, procedures and standards.
Education
MBA - Business Administration
Delta State University
Cleveland, MS12.1989
BBA, Bachelor of Business Administration - Marketing and Finance
Delta State University
Cleveland, MSSkills
- PROFESSIONAL SKILLS
- JIRA, ITIL Certified, CSM, KAYAKO, CI, PowerBI, Smartsheet, Digitalai Agility, Agile, Atlas, Confluence, CMSNet, SSRS, Microsoft SQL Server, RAMCO MRO, Visual Studio, Informatica, Teradata, Documentum, Active Directory, Visio, Agent Ransack, Oracle, Citrix Metaframe, Hyperion, Crystal Reports, Business Objects, Business Intelligence, Crystal reports, UAT, testing management, BRD, FRD requirements documentation, process knowledge, Inventory/Warehouse management, RADIA, SCCM, HighJump, RFScanning, Microsoft Dynamics 365, Data analysis and Data Modeling, Data Process Flows, UX User Experience Analysis, Business Process Mapping,
Data Analysis
Requirements Gathering
Workflow Analysis
Customer Needs Assessment
Quality Assurance
Data Mapping
Web-Based Reporting Tools
Product Development
User Acceptance Testing
Release Planning
Test Case Scenarios
Change Management
Team Collaboration
SQL Proficiency
Microsoft Excel Mastery
Agile Methodologies
Business Process Modeling
Documentation
Certification
ITIL, CSM
Timeline
Execution Analyst
FedEx
11.2022 - 11.2023
Senior Business Consultant
Ramco Aviation Aerospace and Defense
08.2021 - 11.2022
Scrum Master Senior Professional Business Analyst
Corelogic
01.2019 - 08.2021
Business Process Management Analyst
Milwaukee Tool
01.2018 - 01.2019
IT Senior Business Analyst
Delta Airlines
01.2013 - 01.2018
IT Systems Business Analyst III
Endeavor Airlines
01.2006 - 01.2013
MBA - Business Administration
Delta State University
BBA, Bachelor of Business Administration - Marketing and Finance
Delta State University