Lisa Pitello
Summary
- Proven achiever with a track record of enhancing productivity and quality standards at Kelly Services for Intel. Expert in troubleshooting and problem-solving, I excel in teamwork and collaboration, significantly improving interdepartmental communication at the City of Tempe. My meticulous attention to detail and ability to exceed production targets underscore my commitment to excellence. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
- Diligent problem-solver with resourceful approach to challenges and organized style. Leverages in each position performed to manage job functions. Excellent communicator with focus on results.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Operator
A Professional Image
1140 S San Jose
06.2022 - Current
- Assisted customers with inquiries, complaints, orders, technical support and other customer service related issues
- Answered, screened and processed high volume of calls daily with call management system and web based communications
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Handled high number of calls to assist customers or dispatch services
- Maintained strong call control and quickly worked through scripts to address problems
- Meet or exceed extended call speed, accuracy and volume benchmarks on consistent basis
- Handled more than 175 calls per day
- Engaged actively with callers and confirming or clarifying information or diffusing anger
- Accepted phone calls from doctors and nurses to admit patients into the hospital
- Accepted phone calls from patients to check appointments and schedule them
Manufacturing Technician
Kelly Services For Intel
4500 S Dobson Rd (Ocotillo Campus)
10.2023 - 12.2023
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Improved production efficiency by implementing standardized procedures and streamlining workflow.
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Supported cross-functional teams in achieving project goals, collaborating effectively with colleagues from various departments.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Performed daily maintenance and servicing of equipment to maintain smooth-running operations.
- Displayed strong attention to detail while reviewing blueprints or schematics, ensuring proper assembly of components according to specifications.
- Collaborated with engineering teams to identify areas for process improvement and develop innovative solutions.
- Inspected products and machines to maintain quality and efficiency.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
Police Records Specialist
City Of Tempe
120 E 5th St
03.1997 - 11.2021
- Improved interdepartmental communication through regular liaison with other law enforcement agencies regarding shared cases or pertinent information.
- Enhanced records accuracy by meticulously reviewing and updating police reports and documentation.
- Maintained and updated police records in accordance with departmental policies and procedures
- Complied, verified and entered data into computer system for storage and retrieval of information
- Performed searches of the criminal justice database to obtain records for court proceedings
- Answered inquiries from outside agencies regarding records requests
- Scanned documents into a digital imaging system to store electronically
- Organized files, prepared reports, and tracked statistically data related to police reports
- Reviewed case files for accuracy prior to submitting them to court or other law enforcement agencies
- Processed incoming paperwork such as arrest warrants, subpoenas and affidavits of complaint
- Assisted officers in locating witnesses by using databases such as NCIC and CJIS
- Verified that all paperwork is correctly filled out before filing in the appropriate place
- Entered data into a variety of software programs including Microsoft Office applications
- Responded promptly to public requests for copies of police reports via email or phone calls
- Provided training on proper record keeping techniques to law enforcement officers
- Collaborated with other departments within the agency to ensure accurate record keeping practices were followed
- Monitored the status of open cases ensuring that all actions are taken in a timely manner
- Retrieved archived records from offsite storage facilities upon request
- Ensured that confidential information is handled property according to Arizona state law
- Assisted Narcotics Division with transcribing wire taps
- Assisted Detention staff with female prisoner searches
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.1996
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
Additional Information
Attended Lamson College for Paralegal studies
Timeline
Manufacturing Technician
Kelly Services For Intel
10.2023 - 12.2023
Operator
A Professional Image
06.2022 - Current
Police Records Specialist
City Of Tempe
03.1997 - 11.2021
High School Diploma -
Corona Del Sol High School