LISA PITTS
Phenix City,AL 36870 (706) 442-2581 lisapitts423@gmail.com
Summary
Experienced professional impacting organizations by providing exceptional administrative clerical and non-clinical support with multitasking ability and able to demonstrate time management while focusing on providing high quality performance; dedicated to working well with others to accomplish set tasks and respond to issues quickly and effectively to create a great work environment. Skills & Experience Attention to details Verbal/non-verbal Communication skills Strong interpersonal skills Organizational skills Active listening skills Problem solving
Overview
15
15
years of professional experience
Work History
Customer Service Care Specialist
Aflac
Columbus, Georgia
09.2021 - Current
- Manage over 50 monitored inbound calls regarding Aflac products and services
- Provides thorough and accurate responses to policy-holder requests and inquires using by tracking, information gathering, researching, and trouble shooting
- Effectively use oral and written communication in order to convey information and ideas so others will understand.
WORKERS COMPENSATION APPOINTMENTS, Hughston Clinic
Columbus, Georgia
06.2015 - 09.2021
- Accurately entered patients' demographics and verified insurance
- Maintained effective oral/written communication with patients, employers, case managers, and staff concerning patients' appointment needs
- Scheduled patients' appointments according to physicians' protocol
- Requested records and prepared for physicians' review
- Collected prepayments for Independent Medical Exams and Second Opinions.
CUSTOMER SERVICE REPRESENTATIVE
Kysor Warren
Columbus, Georgia
06.2007 - 11.2014
- Communicated with customers about products concerns and desires, quickly understanding issues and applied personal expertise and company practices to resolve problems and drive sales
- Processed a high volume of parts orders and warranty claims
- Entered information about interactions with customers using SAP to track requests, documented problems and recorded solutions offered
- Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.
Education
Health Sciences
Columbus Technical College
2015
Skills
- Customer Data Confidentiality
- Till Counting
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Excellent Attention to Detail
- Clerical Support
Timeline
Customer Service Care Specialist
Aflac
09.2021 - Current
WORKERS COMPENSATION APPOINTMENTS, Hughston Clinic
06.2015 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
Kysor Warren
06.2007 - 11.2014
Health Sciences
Columbus Technical College
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