Lisa Plasky
Naugatuck,CT
Summary
Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Skilled partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
35
35
years of professional experience
1
1
Certificate
Work History
Human Resources and Risk Manager
Coastal Carriers Of CT, LLC
Ansonia, CT
01.2018 - Current
- Develop and maintain the personnel structure including recruitment, interviewing, onboarding and training. Ongoing employee relations and administration of all company policies.
- Administration of the various employee benefit plans such as life, health, dental, vision, life and disability insurances, vacation, sick leave, leave of absence, unemployment and workers compensation.
- Develop and provide ongoing training procedures for all drivers, dispatchers, mechanics and other safety sensitive employees.
- Led and provided direction for recruitment activities for both hourly and salary employees, implementing robust orientation and onboarding program improving employee retention by 10%.
- Increased referrals 35% by building productive partner networks.
- Conduct all interviews, pre-employment background checks and testing of potential new hires.
- Maintain personnel files for all employees including all driver qualification files for all drivers.
- Oversee benefits insurance coverage renewal and manage the open enrollment processes including employee questions and changes. Work closely with Payroll for benefit changes and updates. Responsible for the approval and review of all ACA requirements.
- Work in conjunction with brokers to administer policy renewals for employee benefits, workers compensation and property and casualty coverage.
- Ensures terminal compliance with all Department of Transportation, Hazardous Materials Regulations, OSHA and Department of Labor regulations.
- Administration of company drug and alcohol program and ensure compliance with Federal Motor Carrier Safety Regulations.
- Oversee Safety Committee including development of agenda and recording minutes from meetings.
- Review SAMSARA daily for any violation of company standards and FMCSA standards related to daily driver duties and responsibilities.
- Develop and administer safety policies and procedures to ensure the safety of employees and terminal facilities.
- Develop and provide ongoing safety training procedures for all employees.
Senior Office Manager
JCS Electrical Services
Wolcott, CT
12.2011 - 11.2018
- Promoted and reviewed employee programs, supported necessary changes to align operations objectives with company goals.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Met with employees annually for progress reviews and performance assessments.
- Managed Human Resource and Recruiting staff and oversaw completion of tasks and initiatives.
- Organized, monitored and evaluated business office operations, invoicing and estimating of daily work orders.
- Administered benefits, health plans and retirement plans by request or during open enrollment periods.
- Demonstrated effective communication skills through positive interactions with site managers, outside contractors, and on-site staff.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Completed weekly payroll for 10 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Senior Contract Analyst
Aetna Life And Casualty Insurance Company
Middletown, CT
04.1992 - 01.2006
- Monitored incoming contracts and service agreements for correct pricing and information.
- Prepared documentation for action.
- Audited and entered information into software system.
- Contacted Hospital Management regarding adjusted rates.
Senior Provider File Technician
Aetna Life Insurance Company
Middletown, CT
05.1989 - 04.1992
- Organized work to meet demanding production goals.
- Maintained the integrity of the provider file through the processing of PPO date submitted by PPO contracts.
- Updated all negotiated Hospital Rate information for participating hospitals.
Education
Bachelor of Science - Business Administration And Management
Central CT State University
New Britain, CT05.1992
Skills
- Ability To Manage
- Strong Collaboration Skills
- Employee Engagement
- Effective Communications
- Talent Acquisition
- Interviewing And Hiring
- Management
- Human Resources
- Labor Relations
- Employee Relations
- Policies And Procedures
- Call Center/Customer Focused
- Interpersonal Skills
- Process Improvement
- Risk Management
- Employee Benefits
- Safety Management
- Onboarding
- FMCSA/DOT Compliance
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft Powerpoint
- OSHA Record Keeping
Websites
Affiliations
- Society of Human Resource Management
- National Safety Council
- National Human Resource Association
Certification
- SHRM
Timeline
Human Resources and Risk Manager
Coastal Carriers Of CT, LLC
01.2018 - Current
Senior Office Manager
JCS Electrical Services
12.2011 - 11.2018
Senior Contract Analyst
Aetna Life And Casualty Insurance Company
04.1992 - 01.2006
Senior Provider File Technician
Aetna Life Insurance Company
05.1989 - 04.1992
Bachelor of Science - Business Administration And Management
Central CT State University
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