Lisa Plew
Syracuse,NY
Summary
Retail management professional with a focus on team leadership and operational efficiency to maximize store profitability. Skilled in implementing effective strategies to enhance customer satisfaction and create a positive work environment. Proven track record of developing and implementing training programs that drive team growth and productivity. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Consistently contribute to the success of the company through independent decision-making skills and sound judgment.
Overview
28
28
years of professional experience
Work History
General Store Manager
Soma Chicos FAS
09.2022 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Supervised and effectively trained 25 employees to decrease process lags and boost productivity.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager
JJill
08.2018 - 09.2022
- Partner with Store Manger to exceed annual sales 2 million dollars
- Store was 7.6% to plan in sales overall
- Store third in the company for sales penetration in Q2
- Customer Service
- Train open, and close procedures responsible for stylist program
- Continue to organize and be responsible for the in coming orders and out going product
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
CHICOS OUTLET
10.2016 - 08.2018
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
- Increased sales with the stylist program
- Developed and trained new and current staff
Property Manager
Raymour & Flanigan
05.2012 - 08.2016
- Schedule and supervise inspections and maintenance programs
- Evaluate, approve and monitor all vendor contracts
- Review and reconcile accounts payable and receivable
- Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service
- Monitor and ensure compliance with all rules of occupancy
Area Manager
Mikasa
02.1997 - 08.2000
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed approximately 30 incoming calls, emails daily for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Resolved conflicts promptly to promote positive environment for customers.
Education
Bachelor of Arts - Art History
Northeastern University
Boston, MAAssociate in Arts (AA) - Studio Art
Cazenovia College
Cazenovia, NYSkills
- Microsoft Office
- Recruiting
- Merchandising
- Management
- Forecasting
- Team leadership
- Customer relations
- Team building
- Product merchandising
- Problem-solving
Timeline
General Store Manager
Soma Chicos FAS
09.2022 - Current
Assistant Store Manager
JJill
08.2018 - 09.2022
Assistant Store Manager
CHICOS OUTLET
10.2016 - 08.2018
Property Manager
Raymour & Flanigan
05.2012 - 08.2016
Area Manager
Mikasa
02.1997 - 08.2000
Associate in Arts (AA) - Studio Art
Cazenovia College
Bachelor of Arts - Art History
Northeastern University
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