Lisa Andrea Plunkett

• Recruiting, training, and supervising staff
• Managing budgets
• Maintaining statistical and financial records
• Planning maintenance work, events and room bookings
• Handling customer complaints and queries
• Promoting and marketing the business
• Ensuring compliance with health and safety legislation and licensing laws.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Implemented operational strategies and effectively built customer and employee loyalty
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Oversaw day-to-day operations of 112-room hotel with staff of 25 employees.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Provided exceptional service and assistance to guests upon check-in.

• Assist general manager with purchasing, inventory, daily duties and customer service
• Prepare daily schedules for maintenance and housekeeping personnel
• Estimate and calculate hotel monthly costs
• Assist hotel staff with problematic resolutions
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Streamlined weekly cleaning schedule for 10 employees
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties

Deb’s cleaning and maintenance, Assisted with daily duties

• Assisted with repairs, schedules and daily routines
• Inspected and tested machinery and equipment to determine adjustments or needed repairs
• Inventoried supplies and purchases
• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Communicated repair needs to maintenance staff.
• Conducted inspection of in-process or finished product.
• Performed inspections and routine maintenance on equipment.
• Provided on-the-job training to newly hired workers and team members.
• Performed quality assurance tasks to promote accuracy and minimize mistakes.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

• Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care
• Assist nurse with care of residents
• Measure and record patient vital signs
• Assist with restorative care
• Transport residents to appointments
• Build relaxing environment for resident and family members.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Maintained best-in-class standards for individualized care in 120-bed unit by continuously checking in with patients and families and quickly providing care