Lisa Spicer

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Answered customers' questions, recommended items, and recorded order information.
• Proved successful working within tight deadlines and a fast-paced environment.

• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
• Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
• Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
• Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
• Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
• Dispensed medications and monitored patient responses for adaptive treatment.
• Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
• Took patient health histories and asked questions to determine cause of illness or injury.
• Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.

• Communicated pertinent patient information and status to hospital staff upon arrival.
• Provided visual guidance, navigation and radio communications assistance to pilot.
• Followed established procedures for personal and patient safety.
• Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
• Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
• Provided pre-hospital advanced life support until patient care is relinquished at receiving facility
• Maintained competency in knowledge and psychomotor skills
• Knowledgeable in use of all equipment and supplies
• Kept aircraft clean, orderly to insure rapid response to all transport requests
• Attended pre-mission briefings and mission debriefings and completes necessary documentation
• Complied with safety standards to assure safety of self, medical personnel, patient, and equipment.
• Completed continuing education courses to maintain relevant knowledge.
• Treated 1 patients being transported by air on average each 12 hour shift

• 3Functioned as Charge Role demonstrating effective leadership ability
• Acted as preceptor in department transitioning new co-workers from third person status to independent providers
• Was active participant in Preceptor Committee, Interview Panel and PACE Program
• Skills include but not limited to Chest tube Thoracostomy monitoring of existing tube, Biphasic positive airway pressure Ventilation, Endotracheal Intubation, rapid sequence induction (RSI), Transvenous pacing, management of arterial line monitoring, thrombolytic therapy monitoring, Intra aortic balloon pump or invasive cardiac assist device or extracorporeal membrane oxygenation monitoring/assist, Blood products continued administration, Medications for Critical Care Transport Providers, urinary catheterization, Intracranial pressure monitoring
  
• Completed files for treatment options and billing information
• Communicated with lucid patients to gather incident and medical history information
• Collaborated with hospital and facility staff to provide correct patient treatments
• Maintained excellent attendance record, consistently arriving to work on time
• Prioritized tasks to provide effective care for at least 3 up to 5 patients daily

• Provided pre-hospital advanced life support care from initial patient contact until patient care is relinquished
• Maintained competency in knowledge and psychomotor skills
• Knowledgeable in use of all equipment and supplies
• Kept aircraft clean, orderly to insure rapid response to all transport requests
• Attended pre-mission briefings and mission debriefings and completes necessary documentation
• Complied with safety standards to assure safety of self, medical personnel, patient, and equipment. Acted as preceptor and/or participates in orientation of new employees and students as assigned
• Attended flight conference for education and promotional purposes
• Evaluated patient vital signs and status to determine care needs, using pulse oximeters and electronic vital sign machines
• Administered tests and medication to stabilize patients in field or in transit
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
• Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory
• Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Maintained excellent attendance record, consistently arriving to work on time
• Completed 48 hrs continuing education courses to maintain relevant knowledge

Managed supply orders within budgeted guidelines.

Checked patients in and out, prepared files, answered phones and scheduled appointments

• Verified insurance coverage, called in prescriptions, and acted as personal secretary for doctor
• Supervised daily staff activities, establishing effective and smooth work environment
• Established and maintained working relationship with vendors, insurance companies and other health care facilities/organizations
• Answered multi-phone lines completing all requests for scheduling patients, receiving insurance authorizations, or making any changes to provider's schedules
• Processed all medical records request adhering to all HIPAA Guidelines
• Delegated tasks or responsibilities
• Demonstrated leadership. Maintained accurate records of patient care, condition, progress and concerns. Performed procedures and uses equipment as delegated by licensed professional
• Monitored expiration of medical supplies and medications
• Administered Travel Vaccinations.
• Welcomed patients and inquired about wellbeing since last treatment
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
• High Volume practice seeing 8-10 patients in 12 hour shift

• 24hr care for Alzheimer's patient
• Performed personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety tasks
• Helped move in and out of beds, baths, and automobiles
• Cooked all meals
• Scheduled and accompanied to medical appointments
• Maintained clean, healthy and safe environment
• Obtained household supplies and ran daily errands
• Monitored and administered medications
• Promoted good oral and personal hygiene by aiding with shaving, bathing and teeth brushing

• Served on board of Directors attending meetings on monthly basis to help provide direction for organization
• Participated in new hire interview panels
• Served as fill in District Chief as needed
• Served as Field Training Officer transitioning new paramedics from EMT role into paramedic role
• Showed excellent judgment and ability to prioritize decisions and act quickly.
• Proved remarkable ability to function independently at optimum level in anon-structured environment
• Proven ability to respond immediately and confidently during emergencies
• Displayed ability to document in writing, all relevant information in prescribed format in light of legal ramifications of such
• Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring
• Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport
• Evaluated patient vital signs and status to determine care needs, using pulse oximeters and electronic vital sign machines
• Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment
• Performed intubations to secure airway in patients under respiratory and cardiac arrest
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
• Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
• Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight
• Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances

• Served as Field Training Officer
• Exercised critical decision making skills
• Demonstrated effective communication skills with all external and internal customers,including patients and their families, hospital staff and community
• Renders appropriate care as needed for ALS and BLS patients per Wake County Protocols
• Evaluated patient response to interventions and adjust plan of care, as needed
• Administered Medications and fluid replacement via IV, IO, IM, SQ
• Operated ambulance and conducted daily checks of emergency equipment
• Demonstrated comprehensive assessment skills and medication administration. Interpreted 12 Lead EKGs,
• Treated Cardiac Dysrhythmias with Appropriate Medications and/or Electrical Intervention
• Performed successful needle decompressions, Intubations to secure airway in patients under Respiratory and Cardiac arrest
• Performed EJs, ( External Jugular) and IO's (Easy IO Drill).
  
• Evaluated patient vital signs and status to determine care needs, using pulse oximeters and electronic vital sign machines
• Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport
• Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring
• Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
• Stayed in constant communication with patients to continuously maintain care and comfort during transportation
• Trained numerous EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting
• Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances