Lisa Poff
Perry,GA
Summary
Highly qualified professional with 20 plus years of experience in customer service.
Incomparable evaluative capabilities in high stress situations.
Work as a team player in dynamic and fast paced environment
Very organized, detailed, and motivated.
Overview
31
31
years of professional experience
Work History
Security Officer
Central Georgia Technical College
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Practical Instructor/Security Officer
Department Of Juvenile Justice
07.2021 - 07.2022
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Pharmacy Technician
Publix Pharmacy
01.2021 - 11.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Walmart Pharmacy
12.2019 - 01.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Paraprofessional
Houston County Board Of Education
07.2010 - 05.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Medical Receptionist
Renaissance Plastic & Reconstructive Surgery
07.2003 - 08.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Medical Receptionist
Dr. Patel
07.2000 - 04.2003
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Office Manager
Collection Bureau Of Houston County
08.1993 - 10.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
No Degree - Medical Transcription
Middle Georgia Technical College
Warner Robins, GA12.2000
Skills
- General security
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
Security Officer
Central Georgia Technical College
08.2022 - Current
Practical Instructor/Security Officer
Department Of Juvenile Justice
07.2021 - 07.2022
Pharmacy Technician
Publix Pharmacy
01.2021 - 11.2021
Pharmacy Technician
Walmart Pharmacy
12.2019 - 01.2021
Paraprofessional
Houston County Board Of Education
07.2010 - 05.2020
Medical Receptionist
Renaissance Plastic & Reconstructive Surgery
07.2003 - 08.2005
Medical Receptionist
Dr. Patel
07.2000 - 04.2003
Office Manager
Collection Bureau Of Houston County
08.1993 - 10.1998
No Degree - Medical Transcription
Middle Georgia Technical College