Lisa Popp
Rialto,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Scrubs And Beyond
12.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Childcare Provider
Self Employed
05.2011 - 09.2023
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Worked with children to develop good cognitive, physical and language skills.
- Utilized positive reinforcement techniques to encourage good behavior.
Foster Parent
Trinity Foster Care
12.2002 - 07.2011
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Manager
Silver And Gold Connections
03.2001 - 04.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Walden Books
03.2000 - 03.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Team Leader
Prism Partners
09.1994 - 02.2000
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Arranged consistent shelves, bins, and racks at 4 locations by following established planograms.
Education
Arcadia High School
Arcadia, CA04.1988
Skills
- Customer Service and Satisfaction
- Staff Management
- Time Management
- Retail Operations Management
- Closing Oversight
- Monetary Transactions
- Merchandising
- Negotiation and Conflict Resolution
- Effective Selling Techniques
Timeline
Assistant Manager
Scrubs And Beyond
12.2023 - Current
Childcare Provider
Self Employed
05.2011 - 09.2023
Foster Parent
Trinity Foster Care
12.2002 - 07.2011
Manager
Silver And Gold Connections
03.2001 - 04.2004
Assistant Manager
Walden Books
03.2000 - 03.2001
Team Leader
Prism Partners
09.1994 - 02.2000
Arcadia High School