Lisa Post
Henrico,VA
Summary
Proven leader with extensive experience in high-volume dining and team training, notably at Olive Garden - Darden Restaurants. Excelled in enhancing customer satisfaction and operational efficiency through effective time management and POS system proficiency. Demonstrated ability to mentor staff and improve service standards, achieving significant improvements in order accuracy and team performance. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
21
21
years of professional experience
Work History
Volunteer
Sanford Humane Society
01.1990 - 01.1992
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Server Trainer
Firebirds Wood Fired Grill
10.2008 - 02.2011
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Shift Leader
Olive Garden - Darden Restaurants
01.2006 - 01.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
Red Lobster Restaurant
01.1994 - 01.2008
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Lake Howell High School
Winter Park, FL06.1993
Skills
- Effective Time Management
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- High-volume dining
- Upselling strategies
- Team Member Training
- POS System proficiency
- Safe handling procedures
- Cash Handling
Timeline
Server Trainer
Firebirds Wood Fired Grill
10.2008 - 02.2011
Shift Leader
Olive Garden - Darden Restaurants
01.2006 - 01.2008
Shift Leader
Red Lobster Restaurant
01.1994 - 01.2008
Volunteer
Sanford Humane Society
01.1990 - 01.1992
High School Diploma -
Lake Howell High School