Lisa Postel
Cedar Rapids
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Bus Aide
College Community School District
Cedar Rapids
11.2025 - Current
- Assisted students in boarding and disembarking the bus safely.
- Monitored student behavior to ensure a positive environment during transit.
- Communicated effectively with drivers regarding student needs and safety concerns.
- Helped maintain cleanliness and organization of the bus interior.
- Collaborated with school staff to address student issues promptly.
- Ensured compliance with safety regulations during all transportation activities.
- Monitored students during route to maintain bus safety.
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
- Inspected bus interior and removed trash or debris to prepare for next route.
- Developed and strengthened good relationships with staff, students and families.
- Greeted students and family members or caregivers at each stop.
- Documented daily attendance records for each student on bus route.
- Recorded incidents or injuries and reported to professionals for resolution.
- Instructed and disciplined students by enforcing rules and occasionally writing up students.
- Responded to emergency situations by attending to students or administering first aid.
- Updated attendance logs for daily routes.
Service Manager
HyVee Foods
Cedar Rapids
10.2025 - Current
- Managed daily operations to ensure customer satisfaction and service quality.
- Trained staff on product knowledge and customer interaction techniques.
- Coordinated inventory management to maintain stock levels and product availability.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Assisted in maintaining cleanliness and organization of the service area.
- Collaborated with team members to improve service efficiency and workflow.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
Family Support Worker
Four Oaks
Cedar Rapids
07.2024 - 10.2025
- Provided emotional support to families during challenging situations.
- Coordinated resources and services for families in need of assistance.
- Conducted assessments to identify family strengths and needs.
- Maintained detailed records of family interactions and progress.
- Collaborated with community organizations to enhance support services.
- Advocated for families to access necessary resources and services.
- Participated in team meetings with social workers, therapists, and probation officers.
- Facilitated communication between parents, children, and other family members.
- Maintained accurate records of client progress including documentation of services provided.
- Organized and led group activities for children from various backgrounds.
- Supported foster parents in their roles within the family unit.
- Provided guidance on topics such as conflict resolution, stress management, health education.
Bakery/Baery/Bacery/Head Cake Decorator
Walmart
Cedar Rapids
10.2021 - 07.2024
- Decorated cakes using various techniques and tools to meet customer preferences.
- Maintained cleanliness and organization of the decorating area throughout each shift.
- Prepared icing, fondant, and other materials for cake decoration tasks efficiently.
- Assisted customers with cake selections and special order requests on the sales floor.
- Collaborated with team members to ensure timely completion of cake orders.
- Monitored inventory levels of decorating supplies and reported shortages to management.
- Adapted decoration styles based on seasonal themes and promotional events effectively.
- Trained new employees on cake decorating skills and safety protocols in the workplace.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Troubleshot any issues that arose during the cake decorating process.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Assisted customers in selecting appropriate cake designs for their events.
- Frosted finished cakes evenly and smoothly using various techniques.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Prepared buttercream icing for use in cake decoration projects.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Assembled multiple tiers of cakes with precision and stability.
- Stocked shelves and ordered inventory when product stock became low.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Formulated designs based on customer specifications.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Measured ingredients accurately according to recipes used in the bakery.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Conducted quality control checks on finished products.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Met with customers to discuss needed bakery items and take orders.
Manager
Casey's General Store
Cedar Rapids
03.2019 - 05.2021
- Managed daily operations to ensure efficient store functionality.
- Led staff training sessions on customer service best practices.
- Oversaw inventory management and restocking processes.
- Coordinated promotional activities to enhance product visibility.
- Developed schedules to optimize staff coverage during peak times.
- Implemented safety protocols to maintain a secure work environment.
- Monitored sales trends and adjusted strategies accordingly.
- Facilitated communication between team members and upper management.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Streamlined communication channels, improving information flow and decision-making speed.
Direct Support Professional
REM Iowa
Cedar Rapids
01.2018 - 03.2019
- Assisted individuals with daily living activities and personal care needs.
- Facilitated communication between clients and healthcare professionals.
- Implemented personalized care plans to support individual goals and preferences.
- Coordinated recreational activities to enhance social engagement and well-being.
- Monitored client behavior and reported changes to the care team.
- Maintained accurate documentation of client progress and incidents.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
Assistant Manager
Casey's General Store
Cedar Rapids
12.2008 - 11.2018
- Coordinated team schedules and managed daily operations to ensure efficiency.
- Assisted in training new staff on policies and procedures for optimal performance.
- Oversaw inventory management and maintained accurate stock levels for the store.
- Implemented customer service strategies to enhance guest satisfaction and loyalty.
- Monitored compliance with health and safety regulations across all operations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
Education
Medical Assistant Training
Kirkwood Community College
Cedar Rapids, IA 04.2004 - 05.2005
Skills
- Student supervision
- Safety compliance
- Emergency response
- Behavior management
- Relationship building
- Student relations
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Team collaboration
- Customer service
- Attendance tracking
- Documentation accuracy
- Training support
- Activity planning
- Educating students
- Report writing
- Disability awareness
- Documentation requirements
- Disciplinary expertise
- Safety procedures
- Disability assistance
- Passenger assistance
- Schedule monitoring
- Documentation skills
- Safety management
- Emergency procedures
- Verbal communication
- Inventory management
- Staff training
- Team leadership
- Performance monitoring
- Communication skills
- Emotional intelligence
- Decision making
- Adaptability
- Documentation and reporting
- Workforce management
- Schedule preparation
- Coaching and mentoring
- Decision-making
- Partnership development
- Clear communication
- Skype
- Business administration
- Goal setting
- Project management
Timeline
Bus Aide
College Community School District
11.2025 - Current
Service Manager
HyVee Foods
10.2025 - Current
Family Support Worker
Four Oaks
07.2024 - 10.2025
Bakery/Baery/Bacery/Head Cake Decorator
Walmart
10.2021 - 07.2024
Manager
Casey's General Store
03.2019 - 05.2021
Direct Support Professional
REM Iowa
01.2018 - 03.2019
Assistant Manager
Casey's General Store
12.2008 - 11.2018
Medical Assistant Training
Kirkwood Community College
04.2004 - 05.2005