Lisa Pouliot
Frenchs Corner,ME
Summary
Versatile and dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
23
23
years of professional experience
Work History
Children’s Care Coordinator
AngleZ Behavioral Health Organization
09.2024 - 02.2025
- Provided case management services via home visits and telehealth to assist up to 28 at-risk children and their families connect to and participate in medical and mental health services, school IEP meetings, psychological evaluations, and community inclusion.
- Produced individual treatment plans for up to 28 children, wrote and maintained progress notes, and utilized internal electronic health records database to manage billing requirements.
Director, Family Recovery Peer Support Program
Maine Reentry Network
08.2023 - 03.2024
- Developed and implemented Family Recovery Court/Child Protective Services Peer Recovery Support pilot project, serving 30 participants in first 3 months of operations.
- Hired and supervised three peer support coordinators; attended bi-weekly multi-disciplinary and Family Recovery Court sessions in three counties and participated in stakeholder and recovery community meetings and events.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Behavioral Health Professional
Children’s Center
02.2023 - 04.2023
- Worked with up to 12 children with autism in a classroom setting; assisted with helping them manage behaviors, learn new skills, and increase self-care skills by utilizing a supportive and positive approach methodology.
Health Information Technology Coordinator
Public Consulting Group
04.2022 - 09.2022
- Led 10 project initiatives related to modernizing State Medicaid and health technology, including updating State Medicaid Health Plan, National Diabetes Prevention Program, Implementation Advanced Planning Documents (IAPDs), and application Programming Interface (API).
Self-Employed
Self-Employed Independent Contractor
12.2020 - 04.2022
- Assisted privately owned real estate development company to renovate four properties for resale.
Senior Business Analyst/Team Lead/Technical Writer - Several States
CSG Government Solutions
06.2013 - 10.2020
- Collaborated with up to 8 team members to refine drafts, ensuring consistent tone and style across various platforms.
- Coordinated quality assurance activities as team leader.
- Participated in developing and documenting stakeholder business impact to improve efficiency, performance, and costs.
- Performed business and technology requirements gathering and gap analysis utilizing proprietary tracking tools on eight state MMIS and Unemployment Insurance projects.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
Senior Business Analyst
Cognosante Consulting
03.2019 - 06.2019
- Provided quality assurance, regression testing, and system defect resolution activities for three on-going projects.
- Participated in and facilitated weekly JAD sessions with leadership, stakeholders, program managers, and front-line employees. Wrote and distributed meeting minutes.
- Supported leadership team with weekly reporting, analysis, and business presentations to inform divisional strategies.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
Business Analyst, Maine Office of Information and Technology Project Management Office (PMO)
NTT Data, LLC
01.2019 - 03.2019
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Interacted with internal customers on 5 projects to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Provider Enrollment Supervisor
Molina Medicaid Solutions
10.2009 - 05.2013
- Participated in Design, Development, and Implementation of new Medicaid Management Information System and CMS certification utilizing PMBOK project management methodologies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified significant software issues and collaborated with business and technical staff to resolve, resulting in 900+ pending calls to be resolved.
- Facilitated client-facing workshops to troubleshoot and resolve complex hospital enrollment issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for up to 35 staff members, identifying areas of improvement and guiding professional development plans.
Director, Respite Care and Family Services
The Children’s Center
12.2001 - 06.2006
- Managed $1,000,000 budget, reorganized the Respite Care program, expanded services to 400 additional families and 900 children, and converted a Family Services deficit into over $100,000 earnings in six months.
Education
Bachelor of Science - Mental Health and Human Services
University of Maine
Augusta01.2001
Skills
- Program and Project Management
- Organizational Change Management
- Senior Business Analyst
- Quality Assurance
- Business Process Mapping and Improvement
- Requirements Gathering, Analysis, and Tracking
- Problem-solving abilities
- Verbal and written communication
Timeline
Children’s Care Coordinator
AngleZ Behavioral Health Organization
09.2024 - 02.2025
Director, Family Recovery Peer Support Program
Maine Reentry Network
08.2023 - 03.2024
Behavioral Health Professional
Children’s Center
02.2023 - 04.2023
Health Information Technology Coordinator
Public Consulting Group
04.2022 - 09.2022
Self-Employed
Self-Employed Independent Contractor
12.2020 - 04.2022
Senior Business Analyst
Cognosante Consulting
03.2019 - 06.2019
Business Analyst, Maine Office of Information and Technology Project Management Office (PMO)
NTT Data, LLC
01.2019 - 03.2019
Senior Business Analyst/Team Lead/Technical Writer - Several States
CSG Government Solutions
06.2013 - 10.2020
Provider Enrollment Supervisor
Molina Medicaid Solutions
10.2009 - 05.2013
Director, Respite Care and Family Services
The Children’s Center
12.2001 - 06.2006
Bachelor of Science - Mental Health and Human Services
University of Maine
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