Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Lisa Powell

Aubrey

Summary

Dynamic VP Sr Product Specialist at Bank of America with a proven track record in driving process improvements and enhancing customer satisfaction. Expert in data analysis and cross-functional collaboration, I excel in training and mentoring teams to achieve strategic objectives. Committed to quality control and delivering exceptional service, I consistently elevate team performance.

Overview

7
7
years of professional experience

Work History

VP Sr Product Specialist

Bank of America
Addison
11.2018 - Current
  • Identified problems and implemented solutions to better streamline operations.
  • Developed and implemented strategic plans to achieve company objectives.
  • Trained internal staff members on features of newly released products.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Researched or investigated products and uses to prepare for demonstrations.
  • Implemented quality control measures to uphold product standards and compliance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Created opportunities for volunteering through partnerships with community organizations or businesses.
  • Organized and coordinated volunteer activities, events, and projects.
  • Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
  • Trained new specialists to present company products or services.
  • Maintained up-to-date knowledge of industry trends and competitor products.
  • Provided exceptional customer support, resolving issues and ensuring customer satisfaction.
  • Conducted training sessions for internal teams, enhancing product knowledge and sales techniques.
  • Participated in sales meetings and calls, providing expert product knowledge and support.

Education

Associate of Arts - Business

U. T. Arlington
Arlington

Skills

  • Product training
  • Quality control
  • Data analysis
  • Sales support
  • Cross-functional collaboration
  • Communication skills
  • Problem solving
  • Policy and procedure development
  • Training and mentoring
  • Employee coaching
  • Adaptability
  • Multitasking capacity
  • Process improvements

Accomplishments

  • Obtained a DTM level through Toastmasters International.

Affiliations

  • Volunteer weekly as a Art teacher for My Possibilities.

Timeline

VP Sr Product Specialist

Bank of America
11.2018 - Current

Associate of Arts - Business

U. T. Arlington

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