Lisa Prentice
Huntersville,NC
Summary
Dynamic Assistant Store Manager at Times Oil with a strong focus on customer service and customer engagement, driving store profitability and raising customer service standards. Proven expertise in billing and time management, consistently delivering operational excellence and adherence to compliance requirements.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Times Oil
Huntersville, NC
12.2022 - 09.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Department Manager
Lowes Home Improvment
Huntersville, NC
03.2020 - 07.2021
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Coordinated cross-departmental initiatives to improve overall business performance.
Heating and Air Conditioning Service Technician
Morris Jenkins
Charlotte, NC
03.2018 - 02.2020
- Performed preventive maintenance on HVAC systems and components, including filter changes, thermostat calibrations, lubrication of moving parts, belt replacements, and blower wheel cleaning.
- Repaired existing heating and cooling systems by troubleshooting issues with motors, belts, fans, compressors, evaporators, condensers and other related components.
- Diagnosed problems with HVAC systems using specialized tools such as ammeters, voltmeters and pressure gauges.
- Checked refrigerant levels in air conditioning units and added more when needed while ensuring compliance with EPA regulations regarding the use of Freon.
- Provided technical advice to customers about proper operation of their HVAC systems.
Special Needs School Bus Driver
Stafford County Schools
Stafford, Vir
05.2012 - 06.2016
- Ensured that all students were safely seated before departing for the destination.
- Performed pre-trip inspections on the bus to ensure it was in safe working order.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Communicated effectively with parents regarding student transportation issues.
Education
Technical Degree - IT/Networking
ECPI University
Raleigh, NC02-2001
Skills
- Attention to detail
- Database management
- Cash auditing
- Hiring and training
- Store organization
- Records maintenance
- Customer service and engagement
- Customer experience
- Customer relations
- Billing
- Time management
Languages
Spanish
Limited
Timeline
Assistant Store Manager
Times Oil
12.2022 - 09.2024
Department Manager
Lowes Home Improvment
03.2020 - 07.2021
Heating and Air Conditioning Service Technician
Morris Jenkins
03.2018 - 02.2020
Special Needs School Bus Driver
Stafford County Schools
05.2012 - 06.2016
Technical Degree - IT/Networking
ECPI University
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