Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Lisa Pressley

North Richland Hills,TX

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

As the owner of my company Cms Services,LLC I have grown to understand the needs of customers, ensure their satisfaction continue to focus on the growth of my company.

Overview

22
22
years of professional experience

Work History

Waitress

ST Dining Services, Inc.
Houston, TX
08.2022 - Current
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Owner

Country Maid Services, LLC
North Richland Hills, TX
09.2002 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Structured HR consulting services to support clients during organizational developments and changes.

Human Resources Administrator

Country Maid Services, LLC
North Richland Hills, TX
09.2002 - Current
  • Maintained employee records, ensuring accuracy and confidentiality of all documents.
  • Processed new hire paperwork and conducted onboarding orientations.
  • Conducted exit interviews to determine reasons for employee departures.
  • Performed payroll functions including calculating hours worked and overtime pay rates.
  • Advised managers on disciplinary actions when necessary while following company policies and procedures.
  • Collaborated with department heads to develop job descriptions for new roles within the organization.
  • Ensured that all relevant forms were completed correctly before processing any changes in employee status.
  • Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
  • Completed reports and employment forms.
  • Leveraged internal HR databases to organize and maintain personnel records, enter employee data, and update previous data.
  • Managed compliance with labor laws and regulations, reducing risk of legal challenges.
  • Coordinated workplace safety programs and initiatives to comply with OSHA regulations.
  • Processed payroll accurately and on time, including calculating deductions and taxes.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Conducted exit interviews and completed employment termination paperwork.
  • Hired employees and processed hiring-related paperwork.

Education

High School Diploma -

Southside Christian Academy
Arlington, TX
05-1993

Skills

  • Customer Service
  • Order Accuracy
  • Dining area maintenance
  • Menu Recommendations
  • Safe Food Handling
  • Guest Relations Management
  • Liquor, wine, and food service
  • Accurate money handling
  • Upselling
  • Payment Processing
  • Menu knowledge
  • Food safety understanding
  • Upselling techniques
  • Cash Handling
  • Relationship Management

Affiliations

  • Family time is one of the most important Values I hold
  • Goals in my eyes is a must to be a successful individual
  • Balancing two jobs and starting school 11/1/2024
  • Putting God first in my life

Languages

English
Professional

Timeline

Waitress

ST Dining Services, Inc.
08.2022 - Current

Owner

Country Maid Services, LLC
09.2002 - Current

Human Resources Administrator

Country Maid Services, LLC
09.2002 - Current

High School Diploma -

Southside Christian Academy

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Lisa Pressley