Summary
Skills
Work History
Education
BusinessAnalyst
Lisa Priestley

Lisa Priestley

Summary

Versatile administrative professional with 9+ years of progressive experience supporting middle management, and cross-functional teams across multiple departments. Proven track record streamlining operations, meeting deadlines, and improving organizational efficiency. Skilled in compliance, data management, and cross-functional collaboration to optimize operations and achieve key business objectives.

Skills

    Project Coordination: Multi-departmental collaboration, timeline management, resource allocation

    Data Management: Database administration, report generation, statistical analysis, record maintenance

    Technical Proficiency: Microsoft Office Suite, Pivot Tables, SharePoint
    Communication: Professional correspondence, information liaison, meeting coordination
    Professional Attributes: Adaptability, integrity, strong work ethic, creative

Work History

Management and Program Assistant

Internal Revenue Service
10.2024 - Current
  • Investigate and resolve complex program issues, conducting thorough research and analysis to identify causes
  • Monitor operations for workflow inefficiencies and systematic problems, implementing corrective measures
  • Coordinate program operations across multiple departments, ensuring seamless workflow, communication, and payroll processing deadlines
  • Generate weekly, monthly and quarterly inventory reports to support management and assigned groups
  • Redesigned department SharePoint system, improving user experience
  • Manage 4 shared Outlook mailboxes, routing 100+ daily communications to appropriate Analysts

Territory Secretary (Temporary Detail)

Internal Revenue Service
09.2024 - 10.2024
  • Served as liaison for senior manager, prioritized request deadlines, compiled team responses, and emailed correspondences back to headquarters
  • Coordinated meetings and communications between leadership and managers
  • Oversaw implementation of policy changes and regulatory updates at the team level
  • Reviewed office procedures and administrative policies to improve operational efficiency

Shared Administrative Associate

Internal Revenue Service
02.2023 - 09.2024
  • Provided support for 30+ Agents across multiple units, specifically time entry for payroll preparation and completion of all time sensitive work
  • Organized records and shared files to ensured compliance and statute deadlines for record retention
  • Prepared correspondence, memoranda, and reports with attention to format and accuracy
  • Maintained inventory tracking systems and generated reports for management review
  • Coordinated supply procurement for multiple departments Compiled meeting minutes for group distribution
  • Office point of contact for all public walk-ins

Remote JR Compliance Analyst - (Laid Off)

CrossCountry Mortgage
06.2021 - 10.2022
  • Coordinated compliance initiatives across 15+ branch locations, ensuring regulatory adherence
  • Prepared and distributed regulatory reports to management and operational teams
  • Managed specific project data timelines for compliance deadlines, preventing potential regulatory issues
  • Collaborated with cross-functional teams to implement process improvements and system enhancements

Project Administrator Assistant

SCS Engineers
01.2021 - 06.2021
  • Coordinated payroll processing and approval workflows for 40-employee regional operation
  • Managed new employee onboarding process, including documentation, training coordination, and equipment procurement
  • Maintained daily personnel log records in the database.
  • Facilitated Equipment purchases, recorded all technician purchases and reconciled their accounts

Administrative Specialist

Medina County Health Department
12.2015 - 10.2020
  • Provided administrative support to multiple department managers and healthcare professionals
  • Coordinated public health initiatives and managed communications during emergency response operations
  • Implemented quality improvement projects that streamlined operational processes
  • Managed multi-location appointment scheduling and coordinated inter-departmental communications
  • Maintained confidential databases and generated reports for management and regulatory compliance

Administrative Assistant/Secondary Biller

Victory Tube
10.2002 - 08.2006
  • Prepared billing invoices and verified accuracy of billing data with daily reports
  • Processed credit memorandums
  • Reviewed Inventory reports to identify any stock discrepancies
  • Completed daily monitoring of orders from RFQ to delivery confirmation, and prepared bill of ladings
  • Managed 11 incoming phone lines for sales and researched customer order inquiries

Education

High School Diploma -

Valley Forge High School
Parma Heights, OH
01.1997

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Lisa Priestley