Lisa Priestley

Summary

Versatile administrative professional with 9+ years of progressive experience supporting middle management, and cross-functional teams across multiple departments. Proven track record streamlining operations, meeting deadlines, and improving organizational efficiency. Skilled in compliance, data management, and cross-functional collaboration to optimize operations and achieve key business objectives.

Skills

Project Coordination: Multi-departmental collaboration, timeline management, resource allocation
Data Management: Database administration, report generation, statistical analysis, record maintenance
Technical Proficiency: Microsoft Office Suite, Pivot Tables, SharePoint, Tableau

Communication: Professional correspondence, information liaison, meeting coordination
Professional Attributes: Adaptability, integrity, strong work ethic, creative

Work History

Management and Program Assistant

Internal Revenue Service

10.2024 - Current

Investigate and resolve complex program issues, conducting thorough research and analysis to identify causes
Monitor operations for workflow inefficiencies and systematic problems, implementing corrective measures
Coordinate program operations across multiple departments, ensuring seamless workflow, communication, and payroll processing deadlines
Generate weekly, monthly and quarterly inventory reports to support management and assigned groups
Redesigned department SharePoint system, improving user experience
Manage 4 shared Outlook mailboxes, routing 100+ daily communications to appropriate Analysts

Territory Secretary (Temporary Detail)

Internal Revenue Service

09.2024 - 10.2024

Served as liaison for senior manager, prioritized request deadlines, compiled team responses, and emailed correspondences back to headquarters
Coordinated meetings and communications between leadership and managers
Oversaw implementation of policy changes and regulatory updates at the team level
Reviewed office procedures and administrative policies to improve operational efficiency

Shared Administrative Associate

Internal Revenue Service

02.2023 - 09.2024

Provided support for 30+ Agents across multiple units, specifically time entry for payroll preparation and completion of all time sensitive work
Organized records and shared files to ensured compliance and statute deadlines for record retention
Prepared correspondence, memoranda, and reports with attention to format and accuracy
Maintained inventory tracking systems and generated reports for management review
Coordinated supply procurement for multiple departments
Compiled meeting minutes for group distribution
Office point of contact for all public walk-ins

Remote JR Compliance Analyst - (Laid Off)

CrossCountry Mortgage

06.2021 - 10.2022

Coordinated compliance initiatives across 15+ branch locations, ensuring regulatory adherence
Prepared and distributed regulatory reports to management and operational teams
Managed specific project data timelines for compliance deadlines, preventing potential regulatory issues
Collaborated with cross-functional teams to implement process improvements and system enhancements

Project Administrator Assistant

SCS Engineers

01.2021 - 06.2021

Coordinated payroll processing and approval workflows for 40-employee regional operation
Managed new employee onboarding process, including documentation, training coordination, and equipment procurement
Maintained daily personnel log records in the database.
Facilitated Equipment purchases, recorded all technician purchases and reconciled their accounts

Administrative Specialist

Medina County Health Department

12.2015 - 10.2020

Provided administrative support to multiple department managers and healthcare professionals
Coordinated public health initiatives and managed communications during emergency response operations
Implemented quality improvement projects that streamlined operational processes
Managed multi-location appointment scheduling and coordinated inter-departmental communications
Maintained confidential databases and generated reports for management and regulatory compliance

Administrative Assistant/Secondary Biller

Victory Tube

10.2002 - 08.2006

Completed daily monitoring of orders from RFQ to delivery confirmation, and prepared bill of ladings
Managed incoming communications for sales and researched customer order inquiries
Prepared customer invoices, managed billing processes, and maintained inventory tracking systems
Reviewed Inventory reports to identify any stock discrepancies

Education

High School Diploma -

Valley Forge High School

01.1997