Lisa Lerma
Lakeside,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Broken Yolk. Proven ability to enhance guest engagement and satisfaction through attentive service and effective complaint resolution. Skilled in cash handling and managing high-volume dining environments, consistently fostering positive relationships with customers and team members.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Broken Yolk
Rancho San Diego
10.2020 - 04.2026
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction with dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on menu items and service protocols, fostering teamwork.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Resolved guest complaints promptly, ensuring positive dining experiences and repeat business.
- Contributed to daily specials promotion, increasing customer engagement and sales opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Aunt Emma’s Restaurant
Chula Vista, CA
04.2005 - 09.2020
- Delivered exceptional customer service, enhancing guest satisfaction through attentive interactions.
- Managed food and beverage orders accurately, ensuring timely delivery to tables.
- Trained new staff on menu knowledge and service protocols, fostering team efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Alejandro’s Bar and Grill
Eastlake
06.2006 - 02.2008
- Crafted and served beverages with precision, enhancing customer experience through quality mixology.
- Trained and mentored new bartenders, fostering a collaborative team environment and improving service standards.
- Managed inventory levels, ensuring efficient stock control and reducing waste through effective ordering practices.
- Developed signature cocktails, contributing to menu innovation and increasing customer interest in beverage offerings.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
High School Diploma -
Newport High School
Deming, NMSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
Languages
Spanish
Elementary
Certification
Food Handler Certified, ABC Certified as well
Timeline
Server
Broken Yolk
10.2020 - 04.2026
Bartender
Alejandro’s Bar and Grill
06.2006 - 02.2008
Server
Aunt Emma’s Restaurant
04.2005 - 09.2020
High School Diploma -
Newport High School