Lisa Proto
Staten Island,NY
Summary
Dynamic Senior Vice President with a proven track record at Bank of America, excelling in strategic planning and operational excellence. Spearheaded initiatives that enhanced customer satisfaction and streamlined processes, while fostering leadership development. Expert in risk management and vendor relations, driving continuous improvement and aligning technology implementation with corporate goals.
Overview
32
32
years of professional experience
Work History
Senior Vice President; Sr Technology Manager
Bank of America
12.2020 - 11.2025
- Led strategic initiatives to enhance customer satisfaction and retention within financial products.
- Developed risk management frameworks to optimize compliance with regulatory standards.
- Streamlined operational processes, resulting in improved efficiency across multiple departments.
- Mentored junior executives, fostering leadership development and succession planning within the organization.
- Collaborated with cross-functional teams to drive alignment on corporate strategy and objectives.
- Advocated for technological innovations to elevate service delivery and operational excellence within banking services.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Identified opportunities to improve business process flows and productivity.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Managed vendor relationships ensuring compliance with service level agreements.
- Reduced system downtime by optimizing IT infrastructure and proactively addressing potential issues.
- Developed strategic plans for technology implementation, aligning with company goals and driving business growth.
Vice President of Operations
Bank of America
12.2010 - 12.2020
- Managed enterprise-wide technology moves, adds, and changes (DMAC); coordinated key technology fulfillment functions supporting workplace transformations and business growth.
- Oversaw the recognition of diverse technological advancements and regional variations, resulting in seamless execution across corporate, trading, and executive environments. Technology moves and changes across multiple regions, ensuring seamless execution across corporate, trading, and executive environments.
- Managed technology processes and partnered with workplace services and real estate to support site readiness and technology enablement.
- Streamlined communication channels between departments, improving collaboration and information flow.
- Supported large-scale relocations, renovations, and executed technology needs through cross-functional coordination and vendor management.
- Improved operational efficiency by introducing process controls, tracking mechanisms, and standardized documentation across DMAC service operations.
Executive Assistance
Bank of America
12.1993 - 12.2010
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Provided strategic administrative and operational support to senior leadership across multiple units.
- Managed executive calendars, communications, reporting, and confidential workflows supporting enterprise decision-making.
- Coordinated department-wide initiatives, meeting routines, compliance reviews, and operational processes.
- Built strong cross-functional relationships that enabled seamless support of fast-paced, high-demand leadership environments.
- Recognized for exceptional reliability, organizational skill, and execution across a 17-year span.
- Supported human resource functions like recruitment, onboarding, training coordination, payroll processing assistance.
Education
High School Diploma -
Susan Wagner High School
New York, NY06-1988
Skills
- Strategic planning
- Risk management
- Operational excellence
- Technology implementation
- Vendor management
- Leadership development
- Process optimization
- Project management
- Performance evaluation
- Resource allocation
- Budget forecasting
- Continuous improvement
- Policies and procedures
- Process improvements
- Organizational development
- Staff development
- Strategic plans
- Financial management
Timeline
Senior Vice President; Sr Technology Manager
Bank of America
12.2020 - 11.2025
Vice President of Operations
Bank of America
12.2010 - 12.2020
Executive Assistance
Bank of America
12.1993 - 12.2010
High School Diploma -
Susan Wagner High School