Lisa Provenzano
Newark,NY
Summary
Accomplished Cashier Manager and Customer Service Coordinator with a proven track record at Sunoco Aplus for enhancing customer satisfaction and streamlining operations. Skilled in cash handling and management, coupled with exceptional problem resolution abilities, led to significant improvements in team efficiency and customer service quality. Expert in employee training and customer complaint resolution, demonstrating a commitment to excellence and positive outcomes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
23
23
years of professional experience
Work History
Cashier Manager
Sunoco Aplus
08.2007 - 09.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures.
Customer Service Coordinator
Marshalls
06.2001 - 07.2006
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Education
GED -
1995
Skills
- Customer Service
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Time Management
- Customer Complaint Resolution
- Employee Training
- Problem Resolution
- Professional and Courteous
- Attention to Detail
- Staff Training
- Punctual and Reliable
- Issue Resolution
Timeline
Cashier Manager - Sunoco Aplus
08.2007 - 09.2024
Customer Service Coordinator - Marshalls
06.2001 - 07.2006
Eastridge Senior High School - GED,
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