Lisa Pugne-Miller
JOHNSON CITY,Tennessee
Summary
Accomplished Retail Staff Pharmacist with a robust background at Walgreens, adept in medication dispensing and providing top-tier customer service. Excelled in pharmaceutical care, significantly enhancing patient health outcomes. Skilled in directing pharmacy operations and training staff, ensuring streamlined processes and high satisfaction levels. Holds a current Tennessee pharmacy license, showcasing a commitment to continuous professional development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Staff Pharmacist
Walgreens
08.2009 - Current
- Educated patients about possible drug interactions and gave special administration instructions.
- Entered orders into database, verified insurance and prepared medications.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Supervised and coached team of pharmacy technicians and trainees.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews for an average daily script count over 400.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided advice on health issues, symptoms, and medications.
- Taught patients how to use medical devices such as glucose meters and oximeters.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Performed technical processes required to dispense medications to patients.
Pharmacy Intern
Rite Aid Pharmacy
08.2006 - 10.2009
- Counseled patients on new medications and OTC products.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Provided friendly customer service at drop-off and pick-up counters.
- Used pharmacy software to enter prescription and insurance information for over 250 prescriptions daily.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on proper medication use especially for asthma medications and glucose testing.
- Managed drug and supply inventories.
Education
Doctor of Pharmacy -
Duquesne University
Pittsburgh, PA12.2009
Skills
- Pharmacy operations management
- Detail orientation
- Medication dispensing
- Drug utilization review
- Pharmaceutical calculations
- Continuing education
- Customer service experience
- Directing pharmacy operations
- Current Tennessee pharmacy license
- Staff training
- Immunization
- Maintaining records
Certification
- Certified Immunizer, American Pharmacist's Association - December 2008
- Medication Therapy Management Certificate, Power-Pak C.E. - August 2017
- Veterinary Pharmacy Certificate, Power-Pak C.E. - January 2020
Timeline
Retail Staff Pharmacist
Walgreens
08.2009 - Current
Pharmacy Intern
Rite Aid Pharmacy
08.2006 - 10.2009
Doctor of Pharmacy -
Duquesne University
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