Lisa Quashie
North Attleboro
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
Denial Analyst
Dana Farber Cancer Institute
03.2020 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement, increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- ·Monitor, evaluate, and report on the root causes for denials, including metrics to track ongoing performance and identify new types of denials.
- Collaborate with operational, clinical, administrative, and Partners eCare departments to facilitate decreased denials and improved reimbursement.
Manager, Access Management
Dana Farber Cancer Instiute
10.2016 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Supervisor, Access Managment
Dana Farber Cancer Institute
05.2008 - 09.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Collaborate with the Quality Assurance Coordinator and the Department Manager to identify areas for staff productivity and quality improvement and to arrange for appropriate staff refresher training.
- Collaborate both inter- and intra-departmentally to resolve issues and manage projects/assignments
Patient Financial Counselor
Dana Farber Cancer Institute
11.2004 - 05.2008
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Enhanced patient satisfaction by effectively explaining financial options and answering authorization related inquiries.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
- Educated patients on available financial assistance programs, increasing their access to necessary healthcare services.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Verified patient insurance eligibility and entered patient information into system.
- Mediated disputes between patients and insurance companies, ensuring accurate claim processing and patient satisfaction.
- Facilitated communication between patients and various departments and staff.
Referral Specialist
Dana Farber Cancer Institute
02.1995 - 11.2004
- Registers new patients prior to initial encounters; Ensures consent forms are signed and all financial clearance activity has been completed
- Assists other staff with daily work loads as needed and requested by the Supervisor
- Collect and accurately documents patient demographic, financial, and other relevant personal information into scheduling/billing system
- Conduct real time eligibility checks of patients during pre-registration; Works eligibility exception reports to identify valid insurance for patients and/or escalates patients as needed for Financial Counselor intervention
- Updates patient insurance and/or demographic information as needed
- Capture patient referral and authorization information as assigned through daily work queues and documents activities into the scheduling/billing
- Documents daily activities in a timely, thorough, and accurate manner into the hospital scheduling/billing systemsystem
Education
Bachelor of Science - Data Analytics
Southern New Hampshire Univerisity
Manchester, NH10-2025
Master of Science - Management
Emmanuel College
Boston, MA01-2011
Bachelor of Science - Business Administration
Emmanuel College
Boston, MA01-2007
Skills
- Microsoft office
- Analytical thinking
- Process improvement
- Attention to detail
- Excel proficiency
- SQL and databases
- Root-cause analysis
- Team collaboration and leadership
- Documentation and reporting
- Time management
Timeline
Denial Analyst
Dana Farber Cancer Institute
03.2020 - Current
Manager, Access Management
Dana Farber Cancer Instiute
10.2016 - 02.2020
Supervisor, Access Managment
Dana Farber Cancer Institute
05.2008 - 09.2016
Patient Financial Counselor
Dana Farber Cancer Institute
11.2004 - 05.2008
Referral Specialist
Dana Farber Cancer Institute
02.1995 - 11.2004
Bachelor of Science - Data Analytics
Southern New Hampshire Univerisity
Master of Science - Management
Emmanuel College
Bachelor of Science - Business Administration
Emmanuel College
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