Lisa Ragan
Bakersfield
Summary
Dedicated Shelter Worker skilled in crisis intervention and client advocacy. Proven ability to maintain a safe environment and utilize de-escalation techniques effectively.
Overview
4
4
years of professional experience
Work History
Shelter Worker
CAPK M ST. Navigation Center
Bakersfield, CA
11.2023 - Current
- Provided crisis intervention and support to clients experiencing homelessness.
- Monitored daily operations, ensuring compliance with safety protocols and service standards.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Implemented a reward system within the facility that encouraged positive behavior among residents while promoting a sense of community involvement.
- Served as a liaison between clients and social service agencies, effectively advocating on their behalf and securing necessary resources.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Volunteer
CAPK and Kern County Animal Services
Bakersfield, CA
05.2022 - 11.2023
- Assisted in daily operations, providing care and support for animals in shelter environment.
- Educated community members on responsible pet ownership and animal welfare practices.
- Implemented new procedures for animal intake, improving efficiency and accuracy of records.
- Collaborated with local organizations to facilitate spay/neuter clinics, enhancing public health initiatives.
- Evaluated animal behavior and health, providing feedback to veterinary staff for treatment plans.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Associate of Science -
Associate of Science - Veterinary Technology
San Joaquin Valley College
Bakersfield, CA11-2017
Skills
- Cross-cultural sensitivity
- Boundaries maintenance
- Client advocacy
- Mental health support
- De-escalation techniques
- First aid and CPR
- Behavior observation
- Record keeping
- Trauma-informed care
- Multitasking
- Reliability
Timeline
Shelter Worker
CAPK M ST. Navigation Center
11.2023 - Current
Volunteer
CAPK and Kern County Animal Services
05.2022 - 11.2023
Associate of Science -
Associate of Science - Veterinary Technology
San Joaquin Valley College