LISA RAGASA
Kapaa,Hawaii
Summary
Conscientious and compassionate professional who emphasizes on work culture and growth. Detail oriented team player with strong organizational skills. Ability to handle multiple priorities to achieve company goals. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
21
21
years of professional experience
Work History
Assistant Director of People Operations
1 Hotel Hanalei Bay
11.2023 - Current
- Organized employee relations activities to enhance employee morale and foster supportive work environment.
- Oversaw benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated open communication channels between management and staff, fostering a collaborative work environment.
- Ensured compliance with federal, state, and local employment laws through regular policy reviews and updates.
- Provided constructive feedback to employees and aligning team goals with organizational objectives.
- Managed complex employee relations issues, ensuring a fair resolution for all parties involved.
- Conducted thorough workplace investigations in response to employee complaints or disputes, maintaining confidentiality throughout the process.
- Assisted Human Resources Director in managing and supporting development and operation of HR.
- Led, supervised, guided and trained departmental staff and provided general oversight of employment, payroll and record keeping functions.
- Managed other HR staff and oversaw completion of tasks and initiatives.
STATE OF HAWAII, Secretary I
Housing Public Housing Authority
11.2021 - 11.2023
- Greet and provide assistance to visitors and direct them to appropriate sources.
- Create and assign maintenance work orders for 347 pubic housing units around the island of Kauai.
- Provide benefits and services for individuals and families.
- Audit interim and annual contract renewals for public housing tenants.
- Compose and type notices for visitors and tenants for upcoming events and violations.
- Maintain employee files with accurate data including all up to date training.
- Maintain file records of all inventory, inter-office and tenant correspondence.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls with tenants.
- Responded to emails and other correspondence to facilitate communication between property management and tenants.
- Provide administrative support to management and staff.
STATE OF HAWAII, Office Assistant III
Social Services Division, Child Welfare Services
05.2021 - 11.2021
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Edited and proofread court documents to produce precise, accurate and professional communication.
- Coordinated travel arrangements for staff members.
- Create purchase orders for office supplies and client purchases.
- Administrative support for the supervisor and social workers.
PEOPLE OPERATIONS MANAGER
Princeville Resort
06.2019 - 04.2020
- Managed the recruitment and onboarding process of newly hired by initiating pre-employment checks, drug screens, first day orientation, benefits and company policies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Manage employee relations disputes and investigations while utilizing general counsel as necessary.
- Coordinate with labor union (ILWU - International Longshore and Warehouse Union) to resolve team member grievances and disputes that will benefit both the employee and the company.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Implementing and managing associates to follow brand standards and to be in full compliance with applicable practices and procedures.
- Payroll support for team members to resolve wage discrepancies through the payroll management system.
- Internal team member organizational movements (i.e., promotion, transfer, termination).
- Reported issues to higher management with great detail.
- Provide human resources services and support to team member and managers.
HUMAN RESOURCES COORDINATOR
The Westin Princeville Ocean Resort Villas
07.2017 - 05.2019
- Coordinate recruitment and onboarding in a timely fashion including posting ads, filtering applications, scheduling interviews, background check, drug screening.
- Conduct new hire orientation, educational training and introduce employee enhancement programs.
- Maintain Human Resources information system to provide accurate employee records.
- Assisted in reward and recognition programs.
- Assisted with benefits administration including health insurance, COBRA, TDI and workers compensation.
- Assist with employee relations and labor-related matters as they relate to federal, state and local employment and civil rights laws.
- Maintained HR functions with emphasis on record keeping, data entry, and general HR tasks.
CONCIERGE SPECIALIST
Starwood Vacation Ownership
02.2011 - 07.2017
- Reserve activities and restaurant reservations for guest staying in house.
- Update and adjust daily tour information for sales.
- Respond to email promptly for pre-arrivals and current in house guest.
- Amenity preparation for arriving guest.
- Support the marketing team and managers.
- Work with the hotel partners for guest inquiries.
- Assist the Guest Experience members on guest satisfaction.
WHOLESALE RESERVATION AGENT
Kauai Marriott Resort
02.2008 - 02.2011
- Daily update for both front desk and reservations systems for accuracy upon guest arrival.
- Build and enter wholesale, airline crew, transient, and point redemption for resort reservations.
- Updating resort rates.
- Answering phone calls for guest related reservations issues.
SENIOR MARKETING SERVICES COORDINATOR
Starwood Vacation Ownership
03.2007 - 02.2008
- Daily balances for arriving guest.
- Daily volume for tours, volume per guest reports.
- Calculation on monthly bonus.
- Assign arrivals for Hotel Integration Team and Tour Not Required Team.
- New hire training and support for tour generation network.
- Administrative support for management team.
DOCUMENT PROCESSING SUPERVISOR
Starwood Vacation Ownership
04.2003 - 02.2007
- Generation of contracts including purchase proposal, deed, mortgage.
- Supervision of document processing staff.
- Accurate and timely production and processing of documents associated with the purchase, escrow, and audit of various Vacation Ownership Interest.
- Ensure all document files are accounted for and reports are properly generated and distributed at the end of the business day.
Skills
- Knowledge in Microsoft Office
- Hospitality Industry Knowledge
- Customer Service
- Computer Skills
- Exceptional communication
- Strong multitasking
- Team Supervision
- Strong Work Ethic
Accomplishments
- 2018 Malama Award, Administrator of the Year
- 2018 Associate of the Month
- 2018 Associate of the Year
Timeline
Assistant Director of People Operations
1 Hotel Hanalei Bay
11.2023 - Current
STATE OF HAWAII, Secretary I
Housing Public Housing Authority
11.2021 - 11.2023
STATE OF HAWAII, Office Assistant III
Social Services Division, Child Welfare Services
05.2021 - 11.2021
PEOPLE OPERATIONS MANAGER
Princeville Resort
06.2019 - 04.2020
HUMAN RESOURCES COORDINATOR
The Westin Princeville Ocean Resort Villas
07.2017 - 05.2019
CONCIERGE SPECIALIST
Starwood Vacation Ownership
02.2011 - 07.2017
WHOLESALE RESERVATION AGENT
Kauai Marriott Resort
02.2008 - 02.2011
SENIOR MARKETING SERVICES COORDINATOR
Starwood Vacation Ownership
03.2007 - 02.2008
DOCUMENT PROCESSING SUPERVISOR
Starwood Vacation Ownership
04.2003 - 02.2007
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