Lisa Raisor
Bowling Green,KY
Summary
Results-oriented professional with a diverse background in warehouse and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Industrious Warehouse Worker skilled in driving efficient receiving, inspection and storage operations to maintain accuracy. Handles diverse materials, boxes, crates and pallets to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
9
9
years of professional experience
Work History
Line Lead
Pittsburgh Glass Works
Berea, KY
05.2021 - Current
- Run machine line. Document down time and provide simple mechanical adjustments to insure product accuracy.
- Provided and promoted solutions to eliminate reoccurring problems.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages and maximize productivity.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Monitored product quality to achieve superior quality reputation.
- Assisted in training new employees and implementing procedural changes.
Warehouse Worker
Tractor Supply Distribution Center
Franklin, KY
01.2019 - 05.2021
- Database recorded information, shortages and discrepancies to keep records current and accurate.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Operated heavy equipment with focus on safety and risk management.
- Consistently meeting challenging performance goals.
- Completed over 70 customer orders each day in warehouse setting.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Warehouse Associate
Holley Performance Products Inc.
Franklin, KY
01.2016 - 01.2019
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Call Center Agent
Afni
Bowling Green, KY
05.2015 - 01.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Resolved customer issues by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Responded to customer calls and emails to answer questions about products and services.
- Entered customer information into customized computer system to document and organize client records.
Call Center Agent
SITEL Worldwide
Glasgow, KY
05.2013 - 05.2015
- Provided remote support to customers. Performed virus removal and virus protection install, password and email recovery, document recovery. Provided Microsoft Office training.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Automated processes to manage remote network.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Education
High School Diploma -
Lafayette High School
Lexington, KY05.2005
Skills
- Attention to Detail
- Motivated Team Player
- Verbal and Written Communication
- Pricing Inquiries and Validation
Timeline
Line Lead
Pittsburgh Glass Works
05.2021 - Current
Warehouse Worker
Tractor Supply Distribution Center
01.2019 - 05.2021
Warehouse Associate
Holley Performance Products Inc.
01.2016 - 01.2019
Call Center Agent
Afni
05.2015 - 01.2016
Call Center Agent
SITEL Worldwide
05.2013 - 05.2015
High School Diploma -
Lafayette High School
Similar Profiles
John McMurrayJohn McMurray
Maintenance Technician at Pittsburgh Glass Works LLCMaintenance Technician at Pittsburgh Glass Works LLC
Cheyanne LaneCheyanne Lane
Office Administrator/Procurement Specialist at Pittsburgh Plate Glass CompanyOffice Administrator/Procurement Specialist at Pittsburgh Plate Glass Company
SHEE NYANGUSISHEE NYANGUSI
Assistant Production Supervisor at MILLY GLASS WORKS LTDAssistant Production Supervisor at MILLY GLASS WORKS LTD