- Avid Reader
- Personal Development and Self-Improvement
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- Interior Design
- Horseback Riding
- DIY and Home Improvement
Lisa Rakoskie
Murrells Inlet,SC
Summary
Skilled communicator and intuitive leader able to build collaborative relationships with cross-functional peers, engage client stakeholders, and motivate teams to exceed objectives. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Analytical and organized as well as highly adaptable, proactive, and pragmatic in solving problems; thrive in fast-paced and complex environments with an aptitude for mastering new tasks, tools, or technology.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative and Design
Panzcorp Development
Myrtle Beach, South Carolina
01.2024 - 01.2025
- Organize and create processes for the custom home builder's office to become efficient and productive within 3 months.
- Research and provide resources for the materials required, designs for interior and exterior plans, and develop QuickBooks estimates, invoices, and payroll.
- Obtain all information and bonds/insurances for continuing licenses.
ARC/MRC Coordinator
Waccamaw Management
Myrtle Beach, SC
01.2021 - 01.2024
- Create and assist POA's in the administration of the building process of multi-million dollar homes, enforcing guidelines, and reviewing all steps of the process.
- Administrative duties include preparing documents for permitting, processing payments, tracking all aspects of the build, participating in ARC and creating reports for the ARC and Board of Directors.
- MRC coordination required preparation of modification submissions, providing decisions, and tracking/reporting current and closed modifications.
- Meetings reduced 30% and time spent for meeting reduced 50% within the first year.
Community Specialist
Waccamaw Management
Pawleys Island, SC
01.2018 - 01.2021
- Assist property manager with the management of 10 homeowner associations.
- Create monthly financial reports, author meeting documents, submission of ARB applications, maintain records, prepare and forward monthly, yearly and other required documents, perform property inspections with obligatory violation letters, assist with homeowner questions/requests, and provide excellent customer service to the managers, boards, and homeowners.
- Several HOA's were able to require only single annual meetings with contact and better planning.
- Strengthened community engagement by organizing and hosting regular events, workshops, and meetings for residents.
- Wrote content for newsletters, social media pages and informational packets.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
Table Games Supervisor
Harrah's Cherokee Casino / Baltimore Horseshoe / Rivers Casino / Dover Downs Casino
Several Locations, Several
01.2010 - 01.2018
- Managed large cross-functional teams in providing world-class customer service in highly regulated and complex arena, ensuring optimal performance through hands-on oversight, training opportunities, and mentorship. Oversaw financial administration for each pit, including monitoring cash flow and compliance with federal regulations. Served in key customer-facing role, addressing and resolving any issues in timely manner. Led training and development of employees to improve productivity and service through motivation. Create an atmosphere of fun and assistance to ensure repeat customers.
Claims & Risk Manager
Spencer's Gifts / Spirit Halloween
Egg Harbor Township, New Jersey
01.2005 - 01.2008
- Directed administration of insurance claims in collaboration with insurance broker and third parties, as well as training to internal and field personnel in all related processes. Established RF&P bidding process for insurance brokers and performed data analysis for insurance renewal processes. Enabled effective decision making at senior level through monthly and annual reporting.
- Created and implemented cost effective initiatives to minimize policy and claims costs.
- Performed regular analysis and costs of claims and costs to enable management to make effective business decisions and proactively identify opportunities for improvement.
- Led total overhaul of handbooks and audit of current risk liability for home office, field locations, and warehouse to identify gaps and areas for improvement.
- Successfully reduced open legacy and current claims to lower than all prior years while reducing risk liability policy costs by 6% and credit requirements by $50K.
Insurance Claims Adjuster
Trump Taj Mahal
Atlantic City, NJ
01.2002 - 01.2005
- Adjusted bodily injury claims and collaborated with litigated claims counsel to resolve suits. Managed training of new adjusters.
- Served as member of Safety Committee, proactively identifying opportunities to improve reporting and reduce risk in coordination with Security teams.
- Successfully reduced cost and average payment of claims by 30% each year.
Education
MBA - Business Administration
05.2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Organization and time management
- Computer skills
- Multitasking
- Flexible and adaptable
- Dependable and responsible
- Problem resolution
Certification
- Notary SC - until 1/34
Interests
Timeline
Administrative and Design - Panzcorp Development
01.2024 - 01.2025
ARC/MRC Coordinator - Waccamaw Management
01.2021 - 01.2024
Community Specialist - Waccamaw Management
01.2018 - 01.2021
Table Games Supervisor - Harrah's Cherokee Casino / Baltimore Horseshoe / Rivers Casino / Dover Downs Casino
01.2010 - 01.2018
Claims & Risk Manager - Spencer's Gifts / Spirit Halloween
01.2005 - 01.2008
Insurance Claims Adjuster - Trump Taj Mahal
01.2002 - 01.2005
Stockton University - MBA, Business Administration
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