Lisa Rancourt
West Chesterfield,NH
Summary
Dynamic Relationship Banker with expertise in building strong client connections, delivering exceptional customer service, and managing financial solutions. Committed to enhancing customer satisfaction and driving sales through effective relationship management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Relationship Banker
M&T Bank
Chesterfield, NH
05.2009 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Conducted in-depth account reviews to ensure compliance with institutional policies and regulations.
- Led team initiatives to improve service delivery and streamline banking processes for efficiency.
- Mentored junior bankers on best practices in customer engagement and relationship management.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Key Holder Supervisor
Carter's
Brattleboro, VT
09.2000 - 05.2009
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service standards.
- Managed inventory control processes, including stock replenishment and order accuracy.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
Education
High School Diploma -
Keene High School
Keene, NH06-1982
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Loans
- Multitasking
- Customer service
Certification
NMLS #1051574
Notary Public
Timeline
Relationship Banker
M&T Bank
05.2009 - Current
Key Holder Supervisor
Carter's
09.2000 - 05.2009
High School Diploma -
Keene High School