Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic
Lisa Ranes

Lisa Ranes

Holland,OH

Summary

Customer-focused Eyewear Specialist with 10 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I bring another 10 years of management experience in the asset protection field. This allows me to look at problem solving from various angels to get the results that are desired. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
Certification

Work History

Licensed Dispensing Optician/Manager of Operations

Walmart
Toledo, OH
10/23/13 - Current
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Trained and mentored over 30 new eyewear specialists and continued education to keep up with current technologies.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Maintained records of prescriptions, orders and payments.
  • Repaired and adjusted frames to meet customer needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Supervised and contributed to training student opticians.
  • Responsible for building business plans quarterly and yearly for my team
  • Responsible for the management of markdowns in the area and training other stores on how to control markdowns and loss in the vision center

Loss Prevention Manager

Walmart
Toledo, OH
04/17/03 - 10/23/13
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Communicated investigation findings, areas of opportunity and future prevention techniques to drive loss prevention improvements.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Reviewed loss prevention exception reports and cash discrepancies.
  • Maintained documents of all loss prevention activity.
  • Monitored employees entering and leaving property, inspecting parcels or packages.
  • Used computers and software to generate concise reporting.
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Investigated complaints and concerns to remedy unsafe situations.
  • Prepared security reports to document and log theft, accidents and safety violations.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Completed security forms to document losses of property or personal injury.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
  • Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
  • Escorted undesirable persons off property to minimize security violations.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
  • Responded to crowd control situations to maintain safe environment.

Education

High School Diploma -

Great Bridge High School
Chesapeake, VA
06.1996

Some College (No Degree) -

Owens Community College
Perrysburg, OH

Skills

  • Patient History Documentation
  • National Opticianry Competency Certification
  • Critical Thinking
  • Data Management
  • Reliable & Trustworthy
  • Inventory Management
  • Attention to Detail
  • Verbal and Written Communication
  • Customer Service
  • Problem-Solving
  • Billing Processing
  • Analytical Thinking
  • Product and Service Recommendations
  • Provider Training
  • Student Optician Training Supervision
  • Administrative Functions
  • Data Verification

Accomplishments

  • Led team to achieve sales goals, earning recognition from upper management and financial reward
  • Exceeded sales goals by average of 30% in first 5 years/YOY.
  • Won Vision Center of the year in 2021
  • Year after year my store continues to have the lowest markdowns, in the highest shrink store in the market.

Certification

  • Certified Optician 2015
  • National Board of Opticianry Certification 2015
  • Wicklander trained/Certification on the interview and interrogation process while in my role as an asset protection manager.
  • Peace officer Certification 2002

References

  • Robert Reed/Holland Police Cheif (419)351-7595
  • Jennifer Burner/Health and Wellness Market Manager (419)463-4454
  • Amanda Rybka/Pepsi Sales Rep (419)297-5087

Timeline

Licensed Dispensing Optician/Manager of Operations

Walmart
10/23/13 - Current

Loss Prevention Manager

Walmart
04/17/03 - 10/23/13

High School Diploma -

Great Bridge High School

Some College (No Degree) -

Owens Community College

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Lisa Ranes