Lisa Ranville
Galveston,TX
Summary
Personable Medical Assistant bringing 30 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
UTMB Galveston
06.2024 - Current
- Led quality improvement initiatives, resulting in enhanced operational workflows and patient satisfaction rates.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Assisted in scheduling appointments and managing patient flow for optimal clinic efficiency.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
UTMB Galveston
09.2023 - 06.2024
- Collaborated with healthcare providers to streamline patient communication and improve service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Utica Park Clinic Internal Medicine
02.2019 - 09.2023
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered patient assessments and recorded vital signs to ensure accurate health monitoring.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Trained new medical assistants on best practices, fostering a supportive learning environment.
- Oversaw inventory management of medical supplies, ensuring availability for uninterrupted patient care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant
Utica park Clinic Breast Care
08.2016 - 02.2019
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
Medical Assistant
Bhargava and Bhargava Gastroenterology
08.2014 - 06.2016
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
Medical Assistant
South Sound Surgical Associates
08.2010 - 05.2013
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Associate of Arts - Medical Assistant
Bryman Technical College
Tacoma, WA10.2004
Skills
- HIPAA Compliance
- Patient-Focused Care
- Inventory Management
- Patient Scheduling
- Procedure Assistance
- Patient Flow Management
- Medical Terminology
- Data Entry
- Needs Assessments
- Clinical Applications
- Team Management and Supervision
- Quick Problem Solver
- First Aid
- Able to Lift 50 Pounds
- Documentation Expert
- Reliable Transportation
- Communicating With Patient Families
- Patient Assessments
- Inventory and Supply Management
- Electronic Medical Records
- Adaptable
- Understands Medical Procedures
- Customer Service
- Calm and Level-Headed Under Duress
- Certified in Basic Life Support (BLS)
- Vital Sign Monitoring
- Stocking Supplies
- Valid TX Driver's License
- Direct Patient Care
- Patient Management
- Patient Relations
- Patient-Handling Equipment
- Medical Procedures
- OB/GYN Procedures
- Medical Terminology Knowledge
- Professional Bedside Manner
- IDX Appointment Scheduling
- Compassionate
- Medical Records Management
- Documentation and Recordkeeping
- Reliable team player
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Patient flow management
- Medical records management
- Patient care coordination
- Insurance authorizations
- Customer service
Certification
- Nationally Certified Medical Assistant (NCMA), 2004
- BLS, AMERICAN RED CROSS - 2022
- EPIC SUPER USER Training -2020
- PRECEPTOR TRAINER, UTICA PARK CLINIC - 2020
Timeline
Medical Assistant
UTMB Galveston
06.2024 - Current
Medical Assistant
UTMB Galveston
09.2023 - 06.2024
Medical Assistant
Utica Park Clinic Internal Medicine
02.2019 - 09.2023
Medical Assistant
Utica park Clinic Breast Care
08.2016 - 02.2019
Medical Assistant
Bhargava and Bhargava Gastroenterology
08.2014 - 06.2016
Medical Assistant
South Sound Surgical Associates
08.2010 - 05.2013
Associate of Arts - Medical Assistant
Bryman Technical College
Education and Training
other