Blayde Loving
Gilbert,AZ
Summary
Driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success. . Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Front End Manager
Fry's Marketplace
01.2023 - Current
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Prepared weekly employee work schedules to meet operational needs.
- Coached employees through day-to-day work and complex problems.
Recruiter
Aston Carter
05.2022 - 11.2022
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Corporate Trainer
Carvana
10.2021 - 05.2022
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained staff during demonstrations, meetings, conferences and workshops.
Customer Experience Representative
Carvana
01.2021 - 10.2021
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high-volume customer inquiries, providing appropriate solutions while maintaining professional rapport.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Trade Sales Representative
Carvana
08.2020 - 01.2021
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs.
- Increased customer satisfaction by providing clear communication regarding vehicle status updates and anticipated completion times.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bartender
Omni Scottsdale Resort & Spa at Montelucia
03.2019 - 08.2020
- Providing a welcoming service to guests the moment they arrive
- Understand the food and beverage menus, understand the needs of guests and deliver.
- Staying calm during high volume, being able to handle high stress situation
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Supervisor
Starbucks
11.2015 - 06.2019
- Keeping a calm demeanor during high volume and unusual events, anticipating the needs of customers and the store by evaluating the cues of customers and the environment
- Deliver extraordinary customer service, and develop positive relationships with the team.
- Received Partner of the Quarter in our quarterly check-up in December 2018.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Worked with team members to improve performance and implement training updates.
- Helped store management meet standards of service and quality in daily operations.
Barista
Starbucks
03.2013 - 11.2015
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Skills
- Problem-Solving Skills
- Evaluation Strategy
- Effective Planning
- Process and Procedure Development
- Microsoft Office
- Operational Efficiency
- Customer Relationship Management
- Staff Management
Timeline
Front End Manager
Fry's Marketplace
01.2023 - Current
Recruiter
Aston Carter
05.2022 - 11.2022
Corporate Trainer
Carvana
10.2021 - 05.2022
Customer Experience Representative
Carvana
01.2021 - 10.2021
Trade Sales Representative
Carvana
08.2020 - 01.2021
Bartender
Omni Scottsdale Resort & Spa at Montelucia
03.2019 - 08.2020
Supervisor
Starbucks
11.2015 - 06.2019
Barista
Starbucks
03.2013 - 11.2015
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