Lisa R. Brown
Pompano Beach,FL
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Skilled at adapting to dynamic work environments, changing needs and organizational goals. Known for reliability and fostering positive work environment. Professional office support specialist with extensive experience in administrative functions and office management.
Overview
29
29
years of professional experience
Work History
Sales Gallery Manager
Fortune Development Group
11.2024 - Current
- Managed scheduling and logistics for meetings, enhancing organizational efficiency and team collaboration.
- Implemented filing systems that improved document retrieval speed by streamlining access to information.
- Oversaw vendor relationships to optimize service delivery and cost-effectiveness.
- Trained new employees on office protocols, fostering a culture of teamwork and shared knowledge.
- Conducted regular inventory assessments, maintaining adequate supplies while reducing excess costs.
- Facilitated employee engagement initiatives, promoting a positive workplace culture and improving morale.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
Administrative Assistant/Citizen Service Specialist
CITY OF SUNRISE
01.2024
- Provided administrative support to the City Manager’s Office and City Commission Office
- Scheduled high-level executive meetings for the City Manager Office staff
- Assisted Sunrise residents with inquiries, complaints or issues on behalf of the Mayor and Commission
- Created Constituent Assistance Forms for all resident inquiries, to track case details through to resolution
- Tracked interdepartmental documents and maintained databases
- Board Secretary for the Veterans Advisory Board, Education Advisory Board and Small Business Advisory Board
- Provided administrative support during the bi-monthly City Commission meetings including production of agendas
- Maintained the calendars and correspondence for the Mayor and City Commissioners
- Assisted Deputy City Manager with events as requested
Corporate Concierge/Administrative Assistant
NOVO NORDISK/TEAM PEOPLE
01.2023
- Answered extremely high-volume multi-line telephone system for NNI N.A. Campus Headquarters.
- Screened and routed calls to appropriate departments per Team People guidelines and Corporate Workflow Charts
- Provided assistance to callers regarding financial assistance programs, medication safety issues, pharmacy assistance, etc
- Greeted and checked in all guests according to security protocol. Scanned ID and created badges for guests and employees
- Provided Executive Concierge services to VIP employees and visitors to the Global Conference Center
- Provided assistance with travel, transportation, document management services and local excursions
- Provided assistance to conference center AV team as needed
- Assisted with internal marketing of the Marie Kroll Center to global staff
- Trained reception staff as needed
Receptionist/Administrative Assistant
MOHEGAN LAKE MOTORS
01.2018 - 01.2022
- Answered extremely high-volume multi-line telephone system for both VW & Audi dealerships
- Screened and routed calls to Sales, Service, Parts and Finance Departments
- Greeted all guests and routed them to appropriate staff
- Checked in customers for Sales team using E-Leads software
- Provided cashiering for both Sales, Parts and Service Teams
- Provided assistance to the Service Department including filing and closing Repair Orders in the CDK software suite
- Scanned all parts and repair orders into dealership document management software suite
- Prepared contracts for Audi and VW courtesy fleet
- Trained reception staff
- Provided Service Writing assistance to the Service Department - including Warranty coding and billing
Receptionist
PUBLICIS GROUPE - SWISSPOST SOLUTIONS
01.2011 - 01.2018
- Answered telephone, screened and directed calls, routed firm wide telephone calls to over 500 – extension boards
- Greeted, logged, and directed clients to intra-office appointments
- Took and relayed messages to employees
- Received and sorted mail from Messengers, FedEx and UPS deliveries
- Updated firm directory via Excel
- Organized and maintained reception area
- Managed scheduling of conference rooms for internal and client meetings
- Received and routed all facilities issues to the proper customer service or building services area
- Entered visitors into building security system
Front Desk Associate
THE BELVEDERE HOTEL
01.2009 - 01.2010
- Answered multiple phone lines
- Booked rooms utilizing the Opera Room Management System
- Arranged for conferences and meetings
- Checked guests in and out, and handled special requests
- Provided information on arts, entertainment and NYC attractions to guests
- Ran nightly reports
Publicity Director
TOMMY BOY ENTERTAINMENT
01.1997 - 01.2002
- Conceived and executed publicity and marketing plans for all artists signed to the label
- Interviewed and wrote artist bios and associated materials
- Prepared Press releases
- Set up photo shoots for album art and public imaging for marketing campaigns
- Handled and maintained day-to-day relationships with various media outlets
- Set up and managed interviews and editorials for all artists on the roster
- Created Electronic Press Kits for all artists
- Worked with Marketing Department to coordinate strategy and timelines
- Responsible for interview and hiring of department intern staff
- Coordinated with overseas publicity and marketing teams on all PR strategy and execution
Education
Political Science
Vassar College
Diploma -
The Elizabeth Seeger School
New York, NYSkills
- Proficient in Microsoft Word and Excel, Type 30 wpm, Microsoft Word, Excel, and Outlook, Meeting Manager, MRI, Opera, CDK and Dealerware
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Critical thinking
- Scheduling
- Office management
Timeline
Sales Gallery Manager
Fortune Development Group
11.2024 - Current
Administrative Assistant/Citizen Service Specialist
CITY OF SUNRISE
01.2024
Corporate Concierge/Administrative Assistant
NOVO NORDISK/TEAM PEOPLE
01.2023
Receptionist/Administrative Assistant
MOHEGAN LAKE MOTORS
01.2018 - 01.2022
Receptionist
PUBLICIS GROUPE - SWISSPOST SOLUTIONS
01.2011 - 01.2018
Front Desk Associate
THE BELVEDERE HOTEL
01.2009 - 01.2010
Publicity Director
TOMMY BOY ENTERTAINMENT
01.1997 - 01.2002
Political Science
Vassar College
Diploma -
The Elizabeth Seeger School
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