Lisa Rees

• Trained servers on order management, food service quality and how to build rapport with guests.
• Welcomed and greeted guests before presenting special menu items to clients.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Led team of servers to consistently meet customer service and sales targets.
• Completed daily procedure checklist and communicated changes to servers and kitchen staff.
• Enforced compliance with food safety and sanitation standards throughout restaurant.
• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Cultivated warm relationships with regular customers.

Took orders and delivered food and alcohol to patrons in event suites. Maintained good customer service throughout the event. Cleaned up and closed suites after events