Lisa Reid

• Screened and managed high volume incoming calls, drafted and proof-read professional correspondence.

• Organize and maintain contracts.

• Assist with legal documents.

• Ensure compliance with accreditation standards and institutional policies.

• Calendar & scheduling management

• Maintain accurate and up-to date records for residents and program activities.

• Coordinated and schedule residents' rotations

• Preparing documents and submit reports to accrediting bodies and other regulatory agencies.

• Assist in client relationship management by following up on tasks, inquiries and transactions.

• Prepare for meetings by gathering necessary documents, marketing information and other relevant materials.

• Resident support

• Serve as a primary point of contact for residents regarding program related issues

• Assist with onboarding and orientation of new residents.

• Monitor residents progress and provide support for academic and professional development

• Collaborate with faculty to ensure effective delivery of the curriculum

• Financial planning including budget preparation and financial management

• Assist in the recruitment and onboarding of new faculty members

• Assist in the development. implementation, and evaluation of the residency curriculum

• Ensure the curriculum meets the educational needs of the residents.

• Event planning including graduation ceremonies, retreats

Responsible for the creation and day-to-day project management of the Ascension Genesys Michigan Opioid Use Disorder (MOUD) program funded by the Michigan Department of Health and Human Services. In collaboration with Physician Champions, organized and coordinated key program elements to ensure safe access to opioid use disorder (MOUD) treatment services including:

• Protocol: Facilitation of the creation and implementation of the MOUD protocol to work with Program Co-Leads to create and compile reports for grant-funded program • Managed and monitored the Ascension HSII program through creating a website, program plan and preparation of data reports.

• Communicates and documents program quality outcomes and progress metrics through scheduling and planning.

• information Auditor (IA) for Cerner to implement our program in the EHR

• Staff Education: Development and implementation of staff education material and the Ascension OUD policy and protocol for physicians, residents, nurses, case managers, social workers, CNAs and Techs

• Community Partners: Vetting, establishing, formalizing and maintaining community-based partnerships/referral sources to provide warm handoffs.

• Monitored departmental budgets, regulatory compliance, contracts and community partnership relations

• Communication: Coordinated information about grant funded project via quarterly Multidisciplinary Team meetings made up of hospital and community stakeholders.

• Verified patient insurance eligibility, enrolled patients while following internal HIPPA policy, compiled information and evaluated data.

• Conducted Medical Center and departmental quality assessments, established goals, compiled, and evaluated data, and implemented action plans, successfully executing daily operating procedures.

• Provided emergency treatment for patients daily within the Level I trauma center, assessing and treating the unique needs of patients across all populations, ranging from infants to adult

• Directly resolved patient issues and appropriately distributed tasks among patient relations teams as well as healthcare provider teams to best meet the needs of each patient.

• Worked as a liaison between patients and their provider to ensure our patients were fully satisfied

•Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.