Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Reid

Bridgeport

Summary

Dynamic and engaging professional with a proven track record at Mangos Bar and Lounge, excelling in customer service and creative mixology. Recognized for training new staff and implementing cost-effective inventory strategies, enhancing profitability and patron loyalty. Highly reliable and skilled in maintaining compliance with health codes while delivering exceptional experiences.

Professional hospitality leader with solid background in bar management. Skilled in mixing drinks, inventory control, and maintaining customer satisfaction. Strong focus on team collaboration and adapting to changing needs. Known for reliability, leadership, and achieving results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Managing Bartender

Mangos Bar and Lounge
04.2019 - 09.2022
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Collaborated with management to create promotional events that drew in new customers and boosted revenue.
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Kept bar presentable and well-stocked to meet customer needs.

Day Care Teachers Assistant

Building Blocks Early Learning Center
06.2020 - 02.2021
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Promoted learning and social development through structured and unstructured playtime.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Restocked supplies and personal hygiene products for use by students.
  • Helped teacher prepare instructional material and displays.
  • Took part in professional development workshops to boost skills.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Enforced rules and instructions to maintain discipline.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Prepared reports and maintained administrative records.
  • Assisted with school field trips and special events by collecting permission slips and payments.

Internship Trainer

West Side G.I
02.2011 - 06.2011
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.

Sales Associate

Kmart, Sears Holding
03.2008 - 06.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Certified Manufacturing Associate - Manufacturing

Southern Connecticut State University
New Haven, CT
04-2025

No Degree - Practical Nursing

Stone Academy
Waterbury, CT
07-2024

Medical Assistant - Medical Assisting

Manhattan Institute For Medical Assistants
Manhattan, NY
02-2014

No Degree - Forensic Science

Borough of Manhattan Community College
New York, NY
01-2012

GED -

South Bronx Job Corps
South Bronx
02-2011

Skills

  • Workplace safety
  • Scheduling staff
  • Sanitation standards
  • Beverage making
  • Task delegation
  • Customer service
  • Highly reliable
  • Ordering supplies
  • Clear and effective communication
  • Engaging personality
  • Outgoing personality
  • Cash register operation
  • Handling difficult customers
  • Responsible alcohol service
  • Professional appearance
  • Menu memorization
  • Payment processing
  • Classic cocktails
  • New hire training
  • Inventory
  • Health codes compliance
  • Creative mixology
  • Basic accounting
  • Ordering bar supplies
  • Preparing garnishes
  • Cash and credit transactions
  • Hospitality and accommodation
  • Bar restocking
  • Teamwork
  • Cleaning and sanitizing
  • Multitasking

Certification

  • CMA - Certified Medical Assistant
  • clinical externship
  • medical laboratory
  • microsoft word
  • keyboarding
  • phlebotomy technician
  • medical biller
  • medical office clinical procedures
  • EKG technician
  • professional office practices
  • medical assistant


Timeline

Day Care Teachers Assistant

Building Blocks Early Learning Center
06.2020 - 02.2021

Managing Bartender

Mangos Bar and Lounge
04.2019 - 09.2022

Internship Trainer

West Side G.I
02.2011 - 06.2011

Sales Associate

Kmart, Sears Holding
03.2008 - 06.2009

Certified Manufacturing Associate - Manufacturing

Southern Connecticut State University

No Degree - Practical Nursing

Stone Academy

Medical Assistant - Medical Assisting

Manhattan Institute For Medical Assistants

No Degree - Forensic Science

Borough of Manhattan Community College

GED -

South Bronx Job Corps

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Lisa Reid