Lisa Renstrom
Coon Rapids
Summary
Dynamic Customer Service Representative with a proven track record at Corner Home Medical, excelling in complaint resolution and client education. Recognized for fostering empathetic relationships and enhancing customer retention. Proficient in medical terminology and adept at managing insurance documentation, ensuring seamless service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Corner Home Medical
08.2023 - 09.2025
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Managed insurance documentation and approvals for medical equipment distribution.
- Educated patents on insurance coverage and documentation requirements for obtaining medical equipment.
- Collaborated with clinical staff to obtain documentation and streamline the approval process.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06-2007
Skills
- Account updating
- Complaint resolution
- Scheduling
- Medical terminology
- Time management
- Task prioritization
- Call center procedures
- Verbal and written communication
- Microsoft outlook
Timeline
Customer Service Representative
Corner Home Medical
08.2023 - 09.2025
High School Diploma -
Coon Rapids High School
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