Lisa Rexroad
Westerville,OH
Summary
Forward thinking Human Resources Manager highly effective at developing and implementing strategies and solutions focused on employee engagement and strategic talent development and management. Skilled at improving operations and problem solving to help further the goals of the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Human Resources
Victoria's Secret & Co
01.2021 - Current
- Currently supporting our Distribution Center operations consisting of 800 employees
- Lead a team of 3 HR employees
- Optimize HR department efficiency by refining policies, procedures, workflows, and resource allocation.
- Enhance employee engagement by implementing innovative HR programs and initiatives by using employee opinion surveys to help guide
- Manage employee relations issues, resolving conflicts professionally and fairly.
- Collaborate with cross-functional teams on strategic projects that positively impact the organization''s growth trajectory.
- Coach managers and senior leaders on effective leadership techniques, fostering positive team dynamics and increased employee satisfaction.
- Selected to participate in McKinsey Management Accelerator program. One of 9 in the company to be selected.
HR Senior Generalist
Victoria’s Secret & Co (formerly L Brands)
03.2016 - 01.2021
- Partnered and consult with business leaders and client groups to develop and execute HR strategies that foster collaboration, organizational effectiveness and the acquisition and retention of best in class talent
- Supported 175 Mast Global Technology (MGT) associates ranging from entry level to executive leadership
- Engaged closely with business leaders; attended business meetings, conduct monthly touch base meetings with leaders to better understand their needs and how HR can support business initiatives and goals
- Talent Development- Coached leaders and associates on performance review and conversations; recommend development opportunities or intact team training
- Associate Relations- Coached leaders and managers on processes and conversations to address and resolve associate relations issues and consult legal partners as necessary
- Employee Engagement- Oversaw the Associate Opinion Survey (AOS) process along with accessing reports and making recommendations for client groups based on AOS scores
- Performance Management- Approved performance improvement plans and support performance related issues
- Succession Planning- Partnered with leaders to build talent strategies for teams and individuals
- Facilitated and organized talent meetings to help identify top talent
- Project Management- served as HR Team project lead for the MGT Annual Compensation Review process
- Talent Acquisition- Partnered with managers and talent acquisition to recruit and select qualified candidates to fill positions and skill gaps on teams
- Change Management- Implemented and monitored changes to the business that impact associates, provided support and tools to aid in the transition
- Managed MGT Internship Program- took program from 6 summer interns to 18 summer interns while also improving the conversion to full time rate to 25% of intern class
- Recipient of HR Compass Award – awarded for excellence within the HR community.
Human Resources Professional
Navigator Management Partners
07.2012 - 03.2016
- Responsible for the execution of enterprise wide performance management process
- Implemented performance review communications plan & training which helped increase employee satisfaction with performance feedback from 70% to 78%
- Developed company’s first online learning management system utilizing current company software allowing employees to be able to create professional development plans with ease and providing a workflow for approval of training courses
- Managed company’s Best Places to Work award pursuits resulting in Navigator being ranked 4th out of 10 in 2014 and 8th out of 10 in 2015 in Medium Sized company category
- Responsible for administration and analysis of bi-annual employee satisfaction survey
- Counseled and coached leadership staff and employees on resolution of employee relations issues
- Project Manager for successful company reorganization project that impacted 60% of employees
- Also responsible for creation and execution of reorganization communication plan
- Oversaw enterprise wide training program
- Aligned training curriculum with company strategy and demands within the market
- Facilitated new hire orientation, interviewer training and other human resources training topics as necessary
- Worked with management and executives on individual training plans for key employees
- Revamped onboarding and orientation process, increasing new hire satisfaction by 29%
- Responsible for development and maintenance of employee handbook including making recommendations for policy changes to senior leadership
- Responsible for immigration process and compliance (H1-B and Permanent Resident) of foreign national workforce
- Assisted with benefit administration.
Human Resources Generalist
Progressive Medical
02.2011 - 07.2012
- HR business partner to Sales, Information Technology Services and Clinical Services departments
- Assisted sales team with complete department restructure; realigned staff in order to support the customer base and business objectives of the company
- Assisted business leaders with employee engagement techniques to help increase productivity of staff
- Counseled and coached leadership staff and employees on resolution of employee relations issues to create a positive, ethical and effective work culture
- Facilitated training classes including new hire orientation and other developmental classes as necessary
- Administered key HR processes, in particular, FMLA and other types of leave requests
- Special projects included Taleo integration and exit interview project which included survey creation, reporting and policy across 3 different site locations
- Interviewed key talent in sales and information service and made recommendations to hiring managers.
Education
Bachelor of arts - Business administration
Baldwin-Wallace University
Skills
- Performance Management
- Talent Management
- Communications
- Associate Relations
- Employment Law
- Employee Engagement
- Immigration Management
- Talent Development
- HR Policy and Procedure
- HR Project Management
- Organizational Development
Certification
- Professional in Human Resources (PHR) – 2009 to 2019
- SHRM Certified Professional (SHRM-CP) – 2015 to present
- Prosi certified change management practitioner
Affiliations
Society of Human Resource Management
Additional Education
McKinsey Management Accelerator Program
Timeline
Manager, Human Resources
Victoria's Secret & Co
01.2021 - Current
HR Senior Generalist
Victoria’s Secret & Co (formerly L Brands)
03.2016 - 01.2021
Human Resources Professional
Navigator Management Partners
07.2012 - 03.2016
Human Resources Generalist
Progressive Medical
02.2011 - 07.2012
Bachelor of arts - Business administration
Baldwin-Wallace University