Lisa Reyes
Murrieta,Ca
Summary
Driven professional with a track record of enhancing team performance and customer satisfaction at Lowe's. Excelled in staff management and problem-solving, significantly improving workflow and operational efficiency. Skilled in cash register operation and customer service, adept at streamlining processes for maximum productivity and minimal disruption.
Overview
19
19
years of professional experience
Work History
Front End Supervisor
Lowe's
11.2017 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
Unit Field Trainer
Bankers Life Insurance
03.2010 - 01.2016
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their respective roles.
- Partnered with subject matter experts across departments to create accurate, informative course materials that resonated with employees'' daily responsibilities.
- Optimized training schedules to minimize operational disruptions while still providing ample opportunity for skill development.
Office Manager
Carmean Dodge
04.2006 - 02.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento01.2004
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Opening and closing procedures
- Complaint resolution
Timeline
Front End Supervisor
Lowe's
11.2017 - Current
Unit Field Trainer
Bankers Life Insurance
03.2010 - 01.2016
Office Manager
Carmean Dodge
04.2006 - 02.2009
Bachelor of Arts - Psychology
California State University, Sacramento
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