Lisa Reyna
Oklahoma City
Summary
Dynamic professional with extensive experience at Dental Depot, excelling in staff supervision and customer service. Proven ability to enhance team performance through effective training and constructive feedback. Skilled in scheduling and planning, ensuring optimal clinic utilization while maintaining HIPAA compliance. Committed to fostering a collaborative environment that drives success.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dental Depot
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Scheduled and registered appointments using Eagle Soft,Podium, and Revenuewell scheduling programs.
Doctor Schedule Coordinator
Dental Depot
01.2016 - 04.2023
- Used Eagle Soft to schedule patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments two days prior to minimize missed appointments and maximize clinic utilization.
- Coordinated with multiple offices to facilitate seamless operation and excellent patient care.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Insurance Specialist
Dental Depot
03.2011 - 01.2016
- Processed eligibility and benefits verification and authorization requests.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
Sales Associate
Scotts Cleaners
01.2010 - 03.2011
- Engaged with customers to build rapport and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OKSkills
- Recruiting and interviewing
- Scheduling and planning
- Staff supervision
- Problem-solving
- Team collaboration
- Employee performance evaluation
- Adaptability and flexibility
- Reporting and documenting
- Orientation and training
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dental Depot
04.2023 - Current
Doctor Schedule Coordinator
Dental Depot
01.2016 - 04.2023
Insurance Specialist
Dental Depot
03.2011 - 01.2016
Sales Associate
Scotts Cleaners
01.2010 - 03.2011
High School Diploma -
Westmoore High School
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