Lisa A. Rhyan
Johnstown,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Department of Defense. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to mission success. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Customer Care Rep
Defense Finance And Accounting Services
02.2016 - Current
- Provide customer service and respond to customer inquiries for all contractor and vendor invoice payment issues, including late payments and underpayments for Army and Air Force team.
- Look up payment information using the Defense Enterprise Accounting and Management System(DEAMS) for DFAS Limestone/DEAMS pay office and request payment histories.
- Requests additional research assistance from Vendor Pay team thru CMS back to contractors and vendors.
- Receive, research and provide immediate answers to emails from contractors and vendors through DFAS home page (AskDFAS).
- Extract payment vouchers and miscellaneous payment information for Army and Air Force contractors and vendors in Electronic Document Management Gateway (EDM).
- Verify billing information from vendors in Wide Area Workflow (WAWF).
- Process reject request for IAPS and DEAMS contracts ensuring no incorrect payments are made by DFAS. This saves money on additional interest payments.
- Respond to AskDFAS requests within two business days.
- Utilize Computerized Accounts Payable System (CAPS) pay system to research Army payment issues from Rock Island and St. Louis pay office. Also, use CAPS to extract payment histories and email them to contractors and vendors.
- Utilize Defense Information Systems Agency (DISA) pay system to research Air Force issues from DFAS Limestone, Columbus and Europe pay offices. Also, use DISA to extract payment histories and email thm to contractors and vendors.
- Continue to maintain operational standards and metrics; documenting all calls, AskDFAS tickets and emails in CMS, available for more than 80% of scheduled work day, keeping RONA calls under 1%.
- Work with department leadership on new and existing issues delaying resolution of internal and external customers.
- Assist with training for new Customer Care Representatives.
Picker
Exel Logistics
09.2010 - 09.2011
- Enhance order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedite picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintain clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improve overall team efficiency with clear communication and collaboration between colleagues in warehouse.
Commercial Credit Analyst
Lockheed Martin Corporation
02.2006 - 09.2008
- Maintain control of accounts in such areas as disbursements, accounts payable, accounts receivable, refunds, etc.
- Compile financial information to record transactions, prepared reports for review and accuracy of collected data.
- Enhance customer relationships through effective communication and timely responses.
- Perform work under direction of management while managing my own schedule to accomplish objectives.
- Responsible for compliance and communication of accounting/auditing policies and procedures.
Entitlement/Accounting Techincian
Defense Finance And Accounting Services
07.1986 - 09.1999
- Perform technical accounting work to reconcile records for multiple accounts.
- Apply standards and procedures to maintain accuracy of transactions.
- Interpret and identify problems records for workable corrective solutions.
- Process payment vouchers for invoices awarded to defense contractors.
Education
High School Diploma -
MAGNIFICAT HIGH SCHOOL
Rocky River, OH05.1982
Skills
- Database Research
- Call center experience
- Problem Resolution
- Call Documentation
- Problem-solving abilities
- Organizational Skills
Accomplishments
On numerous occasions, I received time off awards due to positive customer feedback. I also received both on-the spot and financial rewards due to my stellar efforts on the job, from my immediate management, as well as the Director of the Defense Finance and Accounting Service Columbus, OH location, Pamela Franceschi. I have been nominated as Customer Service Representative of the Quarter, and won twice, as well as Customer Service Representative of the Year. I have Annual Customer Satisfaction Survey Awards from both Directors of the Defense Finance and Accounting Service, Teresa McKay and Audrey Y. Davis.
Certification
Financial Management Certification - Level 1
Timeline
Customer Care Rep
Defense Finance And Accounting Services
02.2016 - Current
Picker
Exel Logistics
09.2010 - 09.2011
Commercial Credit Analyst
Lockheed Martin Corporation
02.2006 - 09.2008
Entitlement/Accounting Techincian
Defense Finance And Accounting Services
07.1986 - 09.1999
High School Diploma -
MAGNIFICAT HIGH SCHOOL
Similar Profiles
Aramis WilliamsAramis Williams
Financial Management Analyst GS-11 at Defense Finance And Accounting ServicesFinancial Management Analyst GS-11 at Defense Finance And Accounting Services
SHANNON NEALSHANNON NEAL
Military Pay Technician at Defense Finance And Accounting ServicesMilitary Pay Technician at Defense Finance And Accounting Services
Jordan JohnsonJordan Johnson
Accountant at Defense Finance And Accounting ServicesAccountant at Defense Finance And Accounting Services
Annette WisemanAnnette Wiseman
Supervisor at Defense Finance And Accounting ServicesSupervisor at Defense Finance And Accounting Services
Olivia ArmentroutOlivia Armentrout
Receptionist at Ohio Family and Sports ChiropracticReceptionist at Ohio Family and Sports Chiropractic