Lisa Riall
Fruitland,MD
Summary
Dynamic customer service professional with a proven track record at Federal Express, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and critical thinking, I effectively managed escalated calls and enhanced customer satisfaction, leading to increased repeat business. Committed to delivering exceptional service and building lasting relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Federal Express
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Manager
Express Lane
02.2016 - 06.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Education
GED -
State Board of Education
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Data entry
- Complaint resolution
- Customer relations
- Scheduling
- Staff training
Timeline
Customer Service Representative
Federal Express
06.2021 - Current
Cashier Manager
Express Lane
02.2016 - 06.2021
GED -
State Board of Education
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