Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Rice

Westlake,OH

Summary

Proven leader in operational excellence, I significantly enhanced customer satisfaction and streamlined processes at Home Depot. Leveraging critical thinking and exceptional communication, I led teams to exceed sales goals through innovative strategies and meticulous attention to detail. Skilled in problem-solving and adaptability, I thrive in fast-paced environments, driving results and fostering positive, productive workplace cultures.

Overview

25
25
years of professional experience

Work History

Assistant Op

Sierra Trading Post
01.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Store Manager of Operations

Home Depot
01.2000 - 12.2021
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
  • Enhanced employee performance through regular coaching, training, and constructive feedback
  • Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
  • Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
  • Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
  • Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
  • Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

High School Diploma -

Trinity High School
Garfield Heights, OH
06.1997

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication
  • Critical Thinking
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution

Timeline

Assistant Op

Sierra Trading Post
01.2022 - Current

Assistant Store Manager of Operations

Home Depot
01.2000 - 12.2021

High School Diploma -

Trinity High School

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Lisa Rice