Lisa Richards
Spencer,West Virginia
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Sales Manager
Clayton Homes
02.2021 - Current
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Managed 50-100 accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
General Manager
Clayton Homes
09.2018 - 01.2021
- Directly Supervise service team, sales staff, and administrative staff -Manage approximately 40- 50 home building construction sites per year
- Manage budget for all advertisements, plan coordinate and execute events such as open houses, training events, plant visits, meetings, tent sales, fair attendance.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Manager
Clayton Homes
05.2016 - 09.2018
- Assist General manager is day to day activities, -Directly supervise Sales team assisting with financing, sales questions, plant communication, home orders, customer service, deal closings. -Solely responsible for on and off site promo events, advertising-print, social media, radio
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Housing Consultant
Clayton Homes
04.2015 - 05.2016
- Facebook marketing, instagram marketing, snapchat, referral business from previous customers, radio advertisements, newspaper and bulletin ads.
- Increased client referrals through exceptional customer service and dedication to meeting their unique housing needs.
- Developed and maintained relationships with community organizations and agencies.
- Sold 30-40 Homes consecutively year over year. Maintained 85% NPS score world class is considered 65%
Assistant Store Manager
WALMART
10.2009 - 07.2015
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Automated Logistics Specialist
UNITED STATES ARMY
05.2008 - 08.2010
- Maintain metrics, reports, process documentation, customer service logs, or training/safety records - Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management. - Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
- Updated and maintained databases to track shipments and inventory.
- Negotiated contracts to secure favorable rates and terms.
Education
High School Diploma -
DODDRIDGE COUNTY HIGH SCHOOL
West Union, WV05.2008
Skills
PLANNING AND EXCUTION
ORGANIZATION
MARKETING AND ADVERTISEMENT
SALESFORCE
TEAMS
MICROSOFT PROGRAMS
Timeline
Sales Manager
Clayton Homes
02.2021 - Current
General Manager
Clayton Homes
09.2018 - 01.2021
Sales Manager
Clayton Homes
05.2016 - 09.2018
Housing Consultant
Clayton Homes
04.2015 - 05.2016
Assistant Store Manager
WALMART
10.2009 - 07.2015
Automated Logistics Specialist
UNITED STATES ARMY
05.2008 - 08.2010
High School Diploma -
DODDRIDGE COUNTY HIGH SCHOOL
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