Lisa Richards
McClellanville,SC
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
16
16
years of professional experience
Work History
Insurance and Billing Specialist
New Face Dentistry
04.2015 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Worked effectively with dental payers such as Medicare and commercial insurances to obtain timely and accurate payments.
- Developed and maintained billing procedures to make timely payments.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Receptionist
Dentist At Memorial Park
08.2012 - 04.2015
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give our patients a positive first impression.
- Resolved patient problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with patients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Front Office and Back up Dental Assistant
Finley And James Prosthodontics Office
08.2008 - 07.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Registered Dental Assistant - Dental Assisting
Texas School of Business
Houston, TXSkills
- Dentrix billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- HIPAA Compliance
- Claim submission
- Denial Management
- Payment posting
- Month-end closing procedures
- Collections
- Patient account management
- Record preparation
Timeline
Insurance and Billing Specialist
New Face Dentistry
04.2015 - Current
Receptionist
Dentist At Memorial Park
08.2012 - 04.2015
Front Office and Back up Dental Assistant
Finley And James Prosthodontics Office
08.2008 - 07.2012
Registered Dental Assistant - Dental Assisting
Texas School of Business