Lisa Richter
Auburndale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Reliable and knowledgeable educator with experience developing and delivering engaging lessons. Friendly individual enjoys helping students learn new concepts and subjects.
Overview
36
36
years of professional experience
Work History
Substitute Teacher, K-12
Kelley Services
05.2016 - 09.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student performance and provided feedback to inform instruction.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed lesson plans designed by absent teachers.
- Supervised lunchroom and recess activities.
Patient Business Representative
Arnold Palmer Hospital
01.1997 - 09.2001
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Used [Software] to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Assistant Sales Associate
Women's Health & Fitness
12.1992 - 04.1996
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
File Assistant
Schantini & Associates Inc
01.1985 - 01.1990
- Examined, categorized, and sorted incoming documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Maintained physical and computer-based filing systems.
- Restored old files and archived completed files for future reference.
- Compiled, sorted and filed high volume of documents.
- Added and updated records with current materials.
- Created and printed labels for well-organized filing.
- Increased sales by effectively communicating product benefits.
- Educated customers on product features and answered questions regarding product use.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
Education
Bachelor of Science - Health Administration
University of Central Florida
Orlando, FLAssociate of Applied Science - Patient Care Tech, EKG , Phlebotomy Tech
Career Training Institute
Orlando, FL06.1999
Associate of Arts -
Valencia College
Orlando, FL06.1990
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.1988
Skills
- Test Proctoring
- Clerical Support
- Standardized Test Preparation
- Teaching Life Skills
- Field Trip Monitoring
- Special Education
- Verbal and written communication
- Safety awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Substitute Teacher, K-12
Kelley Services
05.2016 - 09.2020
Patient Business Representative
Arnold Palmer Hospital
01.1997 - 09.2001
Assistant Sales Associate
Women's Health & Fitness
12.1992 - 04.1996
File Assistant
Schantini & Associates Inc
01.1985 - 01.1990
Bachelor of Science - Health Administration
University of Central Florida
Associate of Applied Science - Patient Care Tech, EKG , Phlebotomy Tech
Career Training Institute
Associate of Arts -
Valencia College
High School Diploma -
Lake Brantley High School
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