Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Rider

Platteville,WI

Summary

Results-oriented professional skilled in leadership, conflict-resolution, and customer satisfaction. Builds quick rapport with customers, addressing concerns promptly. Collaborative problem-solver enhancing customer and employee satisfaction. Adaptable to fast-paced environments and thrives under pressure.

Overview

21
21
years of professional experience

Work History

Senior Retention Lead

TruGreen Lawn Care
Memphis, TN
01.2024 - Current
  • Encouraged collaboration among team members by promoting mutual respect and cooperation.
  • Maintained accurate records of all customer interactions in CRM system.
  • Identified trends in customer issues and provided recommendations for resolution.
  • Provided guidance and support to Customer Service Representatives on a daily basis.
  • Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
  • Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.
  • Maintained up-to-date knowledge about products and services offered by the company.
  • Performed quality assurance audits of calls handled by representatives.
  • Facilitated team building activities to promote collaboration among staff members.
  • Implemented coaching techniques to help employees reach their full potential.
  • Created, implemented and maintained departmental policies and procedures.
  • Encouraged open communication between team members about best practices for handling difficult customers.
  • Resolved escalated customer complaints in a timely manner.
  • Analyzed customer feedback surveys to identify areas for improvement within the team.
  • Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
  • Assessed team workloads to ensure adequate coverage during peak periods of demand.
  • Conducted regular one-on-one meetings with staff members to discuss individual performance goals.
  • Monitored customer service team to assess knowledge, tone, and adherence to company policy.
  • Oversaw daily operations of department through combination of careful planning and troubleshooting.
  • Trained staff to provide excellent customer service to challenging customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Pharmacy Technician

Thrifty White
Richland Center, WI
10.2003 - 07.2010
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Organized work areas so that everything was easily accessible when needed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Managed filing of prescriptions, both electronically and manually.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Received payment from customers and processed credit card transactions when necessary.
  • Provided education materials about medications to patients upon request.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Restocked shelves with new supplies of medications as needed.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.

Education

High School Diploma -

Halls High School
Halls, TN
05-2000

Skills

  • Motivational Techniques
  • Case Management
  • Academic advising
  • Community Relations
  • Group facilitation
  • Crisis Intervention
  • Active Learning
  • Records Maintenance
  • Progress Reporting

Timeline

Senior Retention Lead

TruGreen Lawn Care
01.2024 - Current

Pharmacy Technician

Thrifty White
10.2003 - 07.2010

High School Diploma -

Halls High School

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Lisa Rider