Lisa Riley
Huntsville,AL
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Teledyne Brown Engineering
Huntsville, AL
02.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Monitored progress on projects assigned by upper management.
- Inventoried and ordered supplies for office.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Commercial Insurance Producer
Aldridge Insurance LLC
Decatur, AL
07.2014 - 02.2022
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Educated customers on insurance policies, coverage options, and risk management techniques.
- Negotiated terms of contracts with clients and insurers to secure favorable pricing and coverage.
- Prepared detailed proposals and presentations for prospective clients outlining policy features, benefits, and costs.
- Analyzed client portfolios to determine appropriate levels of coverage for optimal risk protection.
- Responded promptly to requests from existing clients concerning billing inquiries or policy changes.
- Resolved disputes between clients and insurers quickly and effectively while protecting the interests of both parties.
- Updated company databases with accurate information regarding customer accounts.
- Processed applications for new business in a timely manner while adhering to all regulatory requirements.
- Monitored renewal dates for existing policies to ensure timely renewal notices were sent out.
- Generated reports on sales activities including quotes issued, policies sold, commissions earned.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Decatur High School
Decatur, AL05-1986
Skills
- Calendar Management
- Travel Coordination
- Expense Reporting
- Office Administration
- Meeting planning
- Document Control
- Professional Communication
- Multi-line telephone system operation
- Multi-Task Management
- Travel Planning
- Time and labor control
- Complex Problem-Solving
- Insurance eligibility verification
- Office Equipment Maintenance
- Customer Relations
- Verbal Communication
- Microsoft Outlook
Timeline
Administrative Assistant
Teledyne Brown Engineering
02.2022 - Current
Commercial Insurance Producer
Aldridge Insurance LLC
07.2014 - 02.2022
High School Diploma -
Decatur High School
Similar Profiles
Nathan JansenNathan Jansen
Laboratory Technician at Teledyne Brown EngineeringLaboratory Technician at Teledyne Brown Engineering
CHRISTOPHER SERBANTEZCHRISTOPHER SERBANTEZ
EH&S Manager at Teledyne Brown EngineeringEH&S Manager at Teledyne Brown Engineering
Jason AlleyJason Alley
SPACE TO GROUND SERVICE GROUP MANAGER at TELEDYNE BROWN ENGINEERINGSPACE TO GROUND SERVICE GROUP MANAGER at TELEDYNE BROWN ENGINEERING