Lisa Ripplinger
Gainesville,FL
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature, and professional demeanor and proactive approach to problem-solving and staff management. Over 2 years (and counting) of experience in specialty drink establishment with focused perspective on executing a high-functioning coffee bar.
Despite entry level amount of experience, achieved massive success as a manager and lover of people and espresso. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Panera Bread
08.2023 - Current
- Served over 700 customers quickly and efficiently and created strategies to prevent delays daily.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained, scheduled, and supervised team of 10+ barista workers to maintain and uphold store policies and optimize staffing patterns.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Monitored food inventory and supplies to prevent waste.
Barista & Specialty Beverages QSR
Walt Disney College Program
01.2023 - 06.2023
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained 4+ new staff members on company policies and procedures.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Engaged in suggestive selling (increased sales by 5%) and other sales techniques.
Barista & FOH Member
Compass Group
09.2021 - 10.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Answered over 60+ customers' questions by phone daily, recommended items, and recorded order information.
- Trained 10+ new staff in front-of-house procedures, customer relations, and cleaning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor of Arts - Theater Arts
Community College of Denver
Denver, CO02.2028
High School Diploma -
Dublin Highschool
Dublin, CA05.2019
Skills
- Proper Storage Procedures
- Compliance Requirements
- Efficient Service
- Customer Needs Assessments
- Logical Reasoning
- Guest Experiences
- Barista Training
- Managing Deliveries
- Liquor Law Compliance
- Allergy Management
- Employee scheduling
Certification
- Food Safety Training - August 2023
Timeline
Barista Shift Lead
Panera Bread
08.2023 - Current
Barista & Specialty Beverages QSR
Walt Disney College Program
01.2023 - 06.2023
Barista & FOH Member
Compass Group
09.2021 - 10.2022
Bachelor of Arts - Theater Arts
Community College of Denver
High School Diploma -
Dublin Highschool
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