Lisa Ritchie
Glenside,PA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Trolley Car Diner. Proven ability to enhance guest experiences through effective problem-solving and team collaboration. Experienced in cash handling and maintaining cleanliness standards, consistently fostering a positive environment and achieving high customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Server and Shift Manager
Knishes and Dishes
10.2019 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Dekes BBQ
01.2020 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Trolley Car Diner
01.2005 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Manager
Trolley Car Cafe
2011 - 2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Agriculture
W.B. Saul High School
Philadelphia, PA06.2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
- Supply restocking
- Guest relations management
- Shift management
Timeline
Bartender
Dekes BBQ
01.2020 - 03.2022
Server and Shift Manager
Knishes and Dishes
10.2019 - Current
Server
Trolley Car Diner
01.2005 - 10.2019
Shift Manager
Trolley Car Cafe
2011 - 2015
Agriculture
W.B. Saul High School
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