Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Ritsema

FREMONT,Michigan

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Tear 2 Quality Inspector

Magna Mirrors
02.2023 - 08.2023
  • Inspected [Product or service] with accuracy, reporting problems or defects quickly.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Inspected and packaged products meticulously according to manufacturing specifications.

Paint Unload Side

Magna Mirrors
02.2023 - 08.2023
  • Identified all surface defects and made appropriate corrections to conform to paint finish specifications.
  • Loaded and unloaded [Type] parts from conveyor line using proper methods and ensuring quality paint finish.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.

Assistant Store Manager

Goodwill Industries Of West Michigan Inc.
12.2017 - 02.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

Family Dollar
03.2003 - 02.2005
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Waitress

RUSS'S RESTAURANT
04.1997 - 07.1999
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Education

High School Diploma -

White Cloud High School
White Cloud, MI
05.1986

Skills

  • Keen Eye for Detail
  • Quantity Verification
  • Quality Assurance

Timeline

Tear 2 Quality Inspector

Magna Mirrors
02.2023 - 08.2023

Paint Unload Side

Magna Mirrors
02.2023 - 08.2023

Assistant Store Manager

Goodwill Industries Of West Michigan Inc.
12.2017 - 02.2023

Assistant Store Manager

Family Dollar
03.2003 - 02.2005

Waitress

RUSS'S RESTAURANT
04.1997 - 07.1999

High School Diploma -

White Cloud High School

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Lisa Ritsema