Lisa Rivera
Cleveland,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Referral Office Liaison/Call Center Customer Service Representative
Metro Health Hospital
08.2023 - Current
- Schedule patients for Primary care, Pediatrics, OBGYN, Senior health, Infectious disease, Pulmonary/ sleep, and Neurology
- Route messages to providers and or clinics
- Transfer patients to correct departments
- Mentor new hires
- Adhered to strict call center schedules, including punctuality and adherence
- Maintaining professionalism when under pressure and prioritizing patients needs
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment
- Evaluate patients needs
Assistant Head Cashier
Dave’s Supermarket
08.2007 - 08.2023
- Secured personal and payroll information in compliance with federal regulations.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Built and maintained productive relationships with employees.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Interacted politely with customers to promote quality service during checkout.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized.
- Maintained financial records by counting cash at end of shift.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained compliance frameworks, policies and documentation to support audits.
Cashier
Claire's Boutique
08.2006 - 08.2007
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Education
High School Diploma -
Max S. Hayes
Cleveland, OH06.2006
Skills
- Patience
- Attentiveness
- Employee Training
- Call Response and Transfer
- Honest and Dependable
- Customer Transactions
- Reliable and Responsible
- Compliance Reporting
- Problem Solving
- Staff Supervision
- Verbal and Written Communication
- Critical Thinking
- Problem-Solving
- Detail-Oriented
- Honest and Ethical
- Multitasking
- Organization
- Customer Service
- Teamwork
- Issue resolution
- Time management
- Active listening
- Reliability
- Professional telephone demeanor
- Appointment scheduling
- Documentation
- De-escalation techniques
Timeline
Referral Office Liaison/Call Center Customer Service Representative
Metro Health Hospital
08.2023 - Current
Assistant Head Cashier
Dave’s Supermarket
08.2007 - 08.2023
Cashier
Claire's Boutique
08.2006 - 08.2007
High School Diploma -
Max S. Hayes
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